Homewood Suites by Hilton Cincinnati/West Chester

I was very glad they had the waffles. I was told on the phone they don't know when they serve them. I sometimes pick a hotel to stay in because of the breakfast. The rooms are a great size.

The bed was a bit hard. It did not seem like there was someone working the food area and the waffle area was very messy and almost out and they were out of strong coffee. They fixed but maybe more attendants for a Sunday morning. Also, really would love to have a hot tub near pool for older couples who don't want to swim but relax after a long travel.

Loved all of it! The facility was super clean, the employees were all very nice and helpful. Our room was big and spacious. Loved that the bedroom is separate from the living space AND had a ceiling fan. Loved the full kitchen as we needed a freezer to keep our special needs daughters ice packs frozen for our trip. It was also nice to do dishes in a kitchen and not a bathroom sink. There was a dishwasher but we didn’t use it. Kitchen was stocked with dishes and supplies needed for cooking and eating which was great. Breakfast was great, offering different things daily. Lots of great hot food items such as biscuits and gravy, waffles, hasbrowns, eggs, sausages, etc. Again, super clean place. Hallways, elevator, breakfast area, and the room was very clean! The hotel was close to the interstate and not too far from shopping. The town we were in felt safe as well!

These aren’t dealbreakers by any means but the pool was very small. It’s ok if your in their with your own family and maybe another but there was barely any space to swim around when there are more than 2 families in there. Also, the pullout couch in the room was not comfortable. Our kids slept on it but even sitting on the couch you could tell it had seen better days.

Clean and quiet

I was charged twice on e through booking. Com which I'll never do again! But when I informed the front that I had already been charged through them they still made me run my card a second time and be charged again. My brother experienced the same thing but the hotel accomodated him and he was not charged a second time.

The location was excellent, very convenient to visit family & friends in West Chester and Fairfield. The breakfast was very good and offered many selections to choose from. Happy hour is a great idea, although we only had the opportunity to attend twice, it too was very good! Our room was clean and comfortable. The entire staff was friendly and courteous and always greeted us.

Don't have anything negative to report!

Great location, perfect size and right off the highway

Check in was a little disappointing, front desk was a little snappy, no smile, understand we all have bad days.

The room was very comfortable and well appointed. I really liked the abundant restaurants and shops nearby. Easy access to the highway....however access was tricky.

I was disappointed that there was no information in the room about breakfast hours and the managers special offered on certain nights for guests. I did not participate in either since I was unaware of what was offered.

The staff at guess service desk, the breakfast bar ,even the maids who were cleaning rooms as we walk past was very polite the hotel was clean I liked that when you reserve the pool you have to pull area to yourself, I also like that they still did have some hot food items available

I can't think of anything that I didn't like

Nice, clean and friendly hotel. We will be coming back to stay again!! Breakfast was tasty and they had a wide variety to choose from and the pool was heated!

Pillows and bed was great. Food was good. Clean.

To sofa wasn't comfortable to sit on and did not the TV placement

Could have had more choices for breakfast. Could put hot chocolate packets in rooms.

When I asked the housekeeper could I ask her a question she said speak no English