Tru by Hilton Amarillo West

We stayed here on 8/25/23 and on 9/7/23. Both times Blake at the front desk provided exceptional customer service. He was very accommodating with our room selection and parking. We were pulling a trailer with offroad vehicles and were concerned about overnight parking in an area that was secured. He assured us security would be making rounds and was able to put us in a room where we could see our vehicles. He also offered to help us with our luggage. He is an exceptional young man who seemed to enjoy his job. He was very courteous and pleasant and made a very good impression. I did consider booking with Hyatt Place, but their breakfast (at Hyatt in Utah) was lacking and they only had half and half or milk at the coffee bar. Blake and your breakfast buffet were deciding factors.

I liked the beds they were comfortable, the bathroom standing shower, the lotion and hand wash dispenser next to the sink and the body wash, shampoo and conditioner dispensers too. great staff, service courteous always helpful but what I liked the most was the peaceful and quiet the place was. I would totally stay here again pet friendly. the breakfast was awesome. lastly even for some they don’t care much for the room entrance I like card key to the sensor door instead of key inside the slot

didn’t like the rooms just a little to tight in a few space but still it was ok. I also disliked the fact that this place didn’t have its own pool but sure guests of Tru could go to the hyatt regency next door and allowed in their pool to tru guests. to much mosquitos though the back door were coming in and flying all through the hallway hopefully that problem could get fixed.

Convenience to family on our pass through Amarillo

Our room on this stay appeared to have been cleaned somewhat but there was still trash in one of the bins, dirt on the floor that hadn’t been swept & cleaning cloth on the floor in the bathroom !! We would’ve changed rooms but the guy working the desk said they were sold out, so we stayed in the room we originally booked !

The So youthful hip and urban with all the amenities that we need. The hotel staff was very very accommodating making sure they took care of dating. They also point us to things to do in Amarillo and welcome us with open arms that coffee and Cocoa bar was so delicious and so accommodating right from the very start of our long trip through Texas and Oklahoma we will definitely back next year thank you so much to all the staff and we look forward to spending more time at true Hilton Hotels Hilton Hotels.

The only thing that I didn't like and this does not account on the hoteliez and the staff is that I didn't have more nights to stay at tru.

My wife and i stopped here from colorado back to san antonio and staff was very helpful even at 1 AM. Breakfast was great, small selection but very nice and well done. Rooms were clean and bathroom was great. I really enjoyed the soap dispensers.

Only thing that was negative was that in the shower the body was soap dispenser was missing but we just had to contact the front desk to get another bottle of it. They were very quick and polite about it.

The room was really clean the staff was nice.The breakfast was okay but did not realize I had to microwave.

The room was so small for the price I paid.The room only 1 chair a computer chair but really no room for a good chair.The TV was to big considering how small the room was I most likely will not stay again but not because the staff.

The breakfast was very good. I liked the round the clock free flowing coffee and hot choco option. The room was very clean with modern amenities. I salute to the interior decorator or planner. There is no wasted space and everything is very functional. From the simple attached TV stand/counter, to the metal aircon protection/a small counter also and the small table above the personal refrigerator - very functional. I should not let this pass. The all purpose hooks that was made part of the design is brilliant. The hand soap, lotion, body wash, shampoo and conditioner dispensers are just simple but gives a homey daily living comfort. I enjoyed also watching the innocent prairie dogs outside who seemed like have adjusted to the city life. Our 4 days stay was excellent.

Am not sure but seems like the local TV channels took over after midnight?!

I was completely blown away by this hotel! Love the design and interiors. Very clean very modern with a retro feel. No carpet which is nice...don't have to worry bout it being cleaned. Breakfast was excellent, well prepared and plentiful. They have a very well stocked snack necessities shop. Very convenient to the interstate and restaurants. Will definitely look for the Tru brand on future trips

Loved everything.

The staff were so pleasant and nice! Friendly and helpful. The hotel was clean from front to back and top to bottom. Beds were so comfortable we almost didn't want to get up in the mornings. The pillows were amazing. Great food in the free breakfast. Will definitely be staying there when we return to Amarillo.

The elevator doors need to stay open a few seconds longer. Closed pretty quickly, could cause injury to someone with mobility issues trying to board the elevator.

Breakfast was good, however, the eggs really didn't have any flavor. The cereal selection was good, as well as the juice and bagels. Overall, we were satisfied. We had to ask for extra wash cloths, as there was only 1 in the room upon entering. We had a king size bed, but only 3 pillows (and my husband took 2 of them). It was a pleasant stay.

We would have liked to enjoy a pool. Other than that, there really wasn't anything we did not enjoy. Parking was scarce if you came back later in the evening, but this is a sign of a full hotel which is what you want :)