Hyatt Place Austin Airport

I was impressed the minute I walked in the door. It was a virtually new property that was still in excellent condition. The property is a non-smoking establishment. Unlike a lot of other non-smoking properties that I have stayed at, this one obviously enforces their No smoking policy. I paid for a king “suit” with a pull out bed. The room was in excellent condition, clean and did not smell of cigarette smoke. My teenage son slept on the pull out and, for once, did not complain about the lack of comfort. In fact, he said that it was the most comfortable one he has slept on in a hotel. My wife went to breakfast and said that it was average for a free hotel breakfast. She also said that the staff was, “super sweet “. We stayed at this hotel for a concert at the Circuit of the Americas (Germania Amphitheater) which was about five miles away. I highly recommend this hotel, it is a really nice property with a really good group of staff.

The only thing I didn’t like the $25 a night parking fee that was added to our room charge.

Breakfast was awesome! Especially compared to other hotels like Tru, Home 2 Suites and Hilton Garden. Hot scrambled egg's, real sausage, bacon, waffles, french toast, tortilla's w/ salsa/cheese. The onsite restaurant was excellent. All staff members were great especially the staff at the restaurant and breakfast area. The pool was clean.

The parking situation sucked. It seems that more than 50% of the spaces are for "compact car". Therefore very tight parking. Come on people this is Texas. Trucks and SUV's out number cars 5 to 1! Also, parking is $15 per day. An important piece of info that is not stated when making the reservation. Last, and the reason we won't stay at this hotel again, the freakin water pressure in the shower is horrible. Zero excuses for poor water pressure because every hotel should have a boost pump system installed! When my wife can't correctly rinse here hair it is a BIG deal. Let me know when you get this fixed and maybe we'll come back.

Very clean hotel. Friendly and helpful staff with exceptionally good shuttle drivers. Good breakfast buffet. Varied snack menu/food in bar. Conveniently located for AUS airport.

The Hyatt I.T. (data server or staff training?) had extreme difficulty handling non-USA credit cards. Four out of our five cards were 'rejected' despite numerous attempts. We were concerned that all of them would be blocked by our respective banks for our entire vacation. However, all five were successfully used by us in the ensuing days (from 'mama/papa' coffee shops through to global car rental and hotel companies) without any issue at all.

Excellent staff willing to help on all the issues concerning traveling to and from Austin. Free airport shuttle facilitate things a lot! Breakfast is delicious and the rooms are spacious. Very relaxing common spaces where you can calmly wait for your flight. Definitely recommended!

Only a small suggestion for the future: shuttle driver could have an Whats App or other similar app to call him from airport using WiFi because calling from foreign number is very expensive. However, it is just a little improvement, all in all the hotel is perfect!

The breakfast that was included was amazing. The host lady was the most friendly person I have encountered on my 4 week trip. She was so attentive. The breakfast included great options and was super fresh. The room was big and well kept.

There is a free shuttle from the airport, however, we had no idea. We had to pay $34 (flat fee) for a taxi for the 3min drive. Walking was not an option.

I expected a typical airport hotel but this one exceeded my expectations. The front lobby was new and well appointed. The room was huge. The breakfast was an actual breakfast. This was not a continental one, it includes eggs and bacon or sausages and fruit salad and waffles and pretty much everything that you would expect in an actual breakfast. Fantastic.

When I came in an Uber he just came straight into the parking area and I assumed he left all right. But when I left via another Uber they said that they had a problem with the parking before. I guess when they take a ticket sometimes that ticket ends up having a cost for them if they take too long to get out of the parking lot or something thankfully, now there is an airport shuttle but it is kind of weird that there is paid parking. It might be because so many people will just park there and take the shuttle to the airport and not bother staying the night.

Comfy beds, good sized room, excellent location to the airport- great food in the restaurant! The staff were all so lovely and incredibly helpful! Especially the lovely pregnant lady behind the desk - sorry I didn't get her name!

They supplied teabags in the room but no kettle?! I was not told how to arrange the shuttle from the airport- found out we had to call them but it was difficult for us being from the UK. Better info on the shuttle should be provided prior to stay and an alternative option for overseas guests on how to contact the shuttle driver.

I needed to fly out early and return a rental car. The price as well as the close location to the airport were excellent and allowed me not to have to rush to start my 15 hour flight or worry about traffic. Quiet, spacious room. Perfect for the purpose.

I was only there one night and there was nothing that I didn't enjoy/appreciate about my stay. The $15/night fee for parking is pretty standard and I understand the need to control parking this close to the airport but it was another cost of staying.

Hotel is conveniently located and has frequent shuttles to the terminal. Bed was very comfortable and the shower was good. These are the most important aspects of any hotel stay. Additionally, the staff were friendly and helpful in helping us book our shuttle and made us individual coffees early the next morning when we came down to find the urn was empty - a nice touch.

No complaints about this place. They do all the important things really well and, as such, this hotel represents great value for money.

Our flight was cancelled and we were rescheduled to an early morning flight. We thought best to stay near the airport. This hotel was much better than we expected. I was greeted with a smile directly in front of me upon entering the hotel, rather than having Guest Services to the side. In the lobby is a flight tracking dashboard. The room was exceptionally clean and spacious. I loved the walk-in shower, which hotels should upgrade to. Few people take baths at hotels. There was plenty of parking and the lot was secure. Everyone we came in contact with was sincerely pleasant. I would stay here again and again.

I was displeased that parking was an additional fee considering the hotel cost.