Holiday Inn Express Hotel & Suites Dallas West

Decent hotel, good facilities nearby with Walmart, Ross, tons of fast food. 15 mins from downtown. Quiet area just of interstate. Would stay again

The breakfast was good and area was good ; can't wait to see what the area you all is remodeling looks like when finished ,when I come back there . Also add grits to the menu : regular and cheese

The pool area , needs some kind of water heating devise also the area needs heat in the room ,not much but atleast keep the pool area at 75° room temperature durning the cold days only so the guests will be able to enjoy the pool and during the summer pool room cool at 73° pool water cold then , it will bring more business and keep alot more business , having your rooms running out , filled up ....!!!

We stayed here twice, on the way out and again coming back home. We appreciated how kind and helpful the staff was, and it was clean. The bed was comfortable enough (I’m 7 months pregnant), so that was a bonus. It seemed to be nearby to where long haul truckers like to sleep, so I felt like our car was a bit safer because of that. There were some people begging right across the street and right off the interstate turn off, but not right at the hotel.

Though nice, the facility could definitely use some updates. The toilet required me to hold down the lever to get the toilet to flush, and both of our rooms had black marks along the mirror frame in the bathrooms. The shower didn’t have any non-skid lining, which was a little scary sliding around (again… 7 months pregnant). The breakfast here had the least offered, not much variety, but it wasn’t terrible. There were small things that were broken, but mostly just cosmetic stuff, like a grommet on the shower curtain and a missing cover for the screw on the toilet seat. Just minor things that took away from how nice the hotel could be, but the important things were enough to bring us back.

The facility was very clean. The staff was very friendly. It had a lot of amenities close by, which was very convenient. I definitely like that it had parking the other hotel we booked didn’t have parking so we switched to this hotel. The beds were so comfortable my kids didn't want to leave they wanted to live there because they havent experienced staying in a hotel. They are little, so anything excites them, but the beds were extremely comfortable. Everything was clean, no bugs, no dirty, or dust completely clean. We enjoyed our stay very much. I would like to thank the front desk, kitchen staff, and room attendance they were very professional and nice. Definitely would stay there again. Best stay I've had so far.

It was just a smell by our room, but I think it was coming from outside, which the hotel probably can't control, but I don't hold that against them. After walking out the room a couple of times, it was like we forgot the smell was there unless we had food, lol

The property from the outside to the inside. The beds are very comfortable, I over slept.

I didn't like that I got to the property to check in to be informed that they couldn't accept my CashApp Card, I was just there the previous week and I had no issue. I asked the young lady when did that change as I informed her that I didn't have an issue and she said the new CEO said they aren't allowed to accept CashApp or Chime. Never had an issue with any location about my CashApp Card until this day. CashApp and Chime deduct the money quicker than a regular bank does so you know your getting your money right there.

We loved everything from check in to breakfast to the staff being nice to check out! even tho they are going through renovation, everyone was courtesy and nice! Will defensively be back to this location

Maybe need to add a few more washers and dryers, other then that there is NO complaint at all! Everything was above and beyond my expectation! We will most defensively be back to this location and this Hotel.

I didn't like that the breakfast was always the same. We stayed for 5 nights so had the same breakfast every mornin.

The property was very clean and well maintained. The bed was also very comfortable with great pillows. Debora at the front desk was super nice and accommodating. Breakfast had some great options, but there was also a Chick-fil-A and gas station right nearby. We were just passing through for one night, but we decided we definitely would like to stay again on our return trip!

I had wished there were a couple different breakfast options, but that’s just because I’m a picky eater. It was a fine selection for a continental breakfast.

The staff was very friendly and efficient. All of the facility was clean and smelled nice. The room was nicely updated and a good size. The breakfast was nice as well.

The sofa was not comfortable at all. It’s a pull-out bed, which typically are not very comfortable, but when being used as a sofa it was not comfortable. The cushions had no support so they sank completely inside the frame when sat on. In all fairness, I did not let the front desk know, so they were not given the opportunity to “fix” it, and I forgot to tell them upon checkout.

Loved the area surrounding the hotel, after hours did love the security of using the key card to come into the hotel. Our room was nice, big, and clean.

Didn't like the fact that I got 2 knocks on my door before check out time. Housekeeping came at 9 and 1030 to our door. They made alot of noise in between the 2 knocks and waited outside our door. Felt like we were being rushed to leave.