Sonesta ES Suites Dallas Central Expressway

Everything there wasn't one thing that I could complain about this place is a diamond unfounded.

There was no one at the front to take calls from the room even when I called back after I checked out no one answered the phone. The reason for that was because they were taking great care of the guests🤩🤩🤩🤩 the food was great but the cook definitely need more assistance also I would have like to buy food at the hotel everyday that I was there instead going out to eat.

The facilities were nice and clean, the bed was comfortable, and the staff was super friendly! the was a lady named Vero who works in the commons cafe; she was so sweet and gave us great service every morning.

The only breakfast options were pricey cafe items. I wish there was a door between the sink area and the room itself. I would put my toddler to bed at 7:30 and then would have to try to be really quiet and not turn on the light while getting ready for bed.

The entire hotel was constantly being cleaned which is a huge plus. The rooms are a bit small, but comfortable for the night. Lobby is very nice and open to guests.

The view was horrible. We were placed in a room that was next to a loud generator. Beds were hard as a rock. HARDLY NO SLEEP. Some of the staff were friendly, but most acted as if they did not care for their guests. We requested a microwave and it had food residue stuck to the bottom. NOT CONVENIENT. there’s only one door that the entire hotel uses so it’s constant traffic in and out of one door. Not worth the cost. You can find way better for the price.

Very friendly staff. well maintained guest rooms and public areas. great location.

1. Security deposit has not been refunded despite my various reminders and requests. no reply to date. 2. The coffee shop is only open for breakfast.

Our stay was very nice. The hotel was very clean, beds were comfortable and the staff was extremely professional. There were no bed bugs nor roaches!!! That’s a big plus fir me. These the best rest I had in awhile. The staff was very friendly too. If I could change one thing it would be better parking, other than that my family had a great stay.

The parking could be better.

Very clean and beautifully decorated. The beds and pillows were like heaven. Even though we had a first floor room which I asked not to be on the first floor and wanted adjoining rooms which we didn’t get but were beside each other it was still pleasant. This hotel has balconies which is a plus. Would definitely stay here again.

Request were not met but it does state if available in their defense.

Friendly, Helpful staff.

Prices for breakfast was INSANE. Trying to find a parking spot was even worse

Pillows, Linens, cleanliness, furnishings, appliances. Everything was top quality and in good shape. Room was big. Shampoo was provided. It had everything one could want. I liked the outlets in every lamp and easy-to-find on/off switches on each one.

The room didn't have adjustable climate control, and even with all the lights (lamps) on, the room seemed dark. Minor details, which are built-in and can't be changed. The room was great.

Very clean and organized. Shampoo, conditioner and body wash included in mounts on the shower wall. Mini fridge and TV both worked up to par when needed. Fast and friendly staff. Staff members also frequented the building enough that we could always find someone if we needed anything, but they did not go out of their way to excessively bug or intrude on the guests staying. Overall very very pleasant experience. Great value for what unintentionally was a last minute booking !

Not a whole lot to complain about. We stayed on the 6th floor and the outdoor temperatures were exceptionally high those days, so the hallways were a little warm and muggy. The room and lobby were both well cooled so it wasn’t really anything to deter from any future stays from us !

Everything was better than expected. Staffs were amazing, Starbuck in lobby was super convenient, and rooms were comfy!

I can’t think of anything.