Comfort Suites Houston Northwest Cy-Fair

The cleanliness of the entire hotel, comfortable bed, huge room and bathroom. Friendly, professional and welcoming staff. Walking distance to several places to eat. Parking area was well lighted.

No complaints!!

This is my third time staying here. I love the large rooms, great breakfast (following covid restrictions of course), and friendly staff.

Clean, neat restaurants.

It is near many restaurants and stores.

The sofa was stained really bad and the room had a weird smell. Room service forgot to clean our room. We were gone from 11:00 to 7:00. When I called to ask why no one cleaned the room the front desk said they were not sure why and room service had left for the day. They told me I would have to bring all my dirty towels to the front in order to get clean ones. I was not happy about that at all.And I did not bring dirty towels for a family of four from the fourth floor to the front desk!😡

First and foremost as entering through the main entrance the staff greeted with such a nice and happy posture. They were so kind and friendly mattered their customer service is A1. The amenities where also great which includes breakfast and free wifi and that was a plus. The rooms where large even with the beds that was extremely comfortable. Bathroom was a pretty big size as well. House keeping provides lots of towels. I love how the hotel felt like home. It was kept up and smelt really nice. Everything was spotless the cleaning was amazing. The location was also convenient because the hotel is surrounded by several restaurants and/or gas stations. You could literally walk to them.

What I didn't like was I accidentally left my charger and when I went back up there too get it it was no where to be found. So within them 3-5 minutes of putting my belongings in my car whomever cleaned my room took my charger and I dislike the fact they lied. If you have an iphone then you know their chargers are expensive and yes I'm still upset because I need my belongings!!

Property was clean and well taken care of. Quiet building made for a peaceful sleep and overall enjoyable stay. The hotel is close by to a few restaurants as well, so it was a plus. Staff was friendly (when we did see them). They provide breakfast even with COVID regulations, with everything coming prepackaged which did not bother us one bit because we still appreciate it

Parking spaces are close and hard to find at times, but still not a big problem for us.

We definitely enjoyed coming into our room every day with clean bedsheets, it was as if we were walking into a new room each time. They were very nice allowing us to book an extra night in the same room. It was last minute and spontaneous but we are glad we were able to.

Not going to lie, about how the eggs were prepared. I wasn't a big fan of the eggs we had for breakfast. But other than the eggs, everything else was great!

When we arrived on-site at approximately 11 p.m. on Saturday night, our room had not been cleaned. The bed was unmade and the linens were in a huge ball. The bathroom had not been cleaned and the trash can was overflowing with trash and empty food containers. When my husband reported the condition of the room and requested another room, the employee was not very receptive. He made the comment that the previous occupant was handicapped, which had nothing to do with the uncleaned room. After discussion with my husband, we were given another room; which was clean and accommodated our needs.

i liked that it had a couch that turned into a bed! we have 4 people with us so it was nice not to have to bring a blow up mattress since it’s normally only 2 beds offered with different hotel rooms! the staff was super friendly! close by to many restaurants, walmart, Starbucks and groceries! THE AC WORKED AMAZING! i nearly froze (which is what I wanted)

no big deal but I wish there was a guide on the remote/tv! i had to guess what was on the tv most nights!

Check in was easy. Staff was nice… breakfast for my family 7am/10am… close to food places right in the parking lot…. Room was clean… only thing I asked for was a room on the first floor because I’m afraid of elevators.., room was located on 2nd floor