Staybridge Suites Houston - Willowbrook, an IHG Hotel

The rooms was spacious for a family of six. The two bedroom suites had 2 queens, 1 king and sofa bed. Nowadays the hotel doesn't make this size anymore. The lobby was a bit outdated. The breakfast was amazing. They had a hot breakfast and it was cold. The menu changed everything in the morning. They said during weekday evening 5 to 6pm (?) They even provide finger food with beer. There is a pool for kids, a little dog park and a huge pawn with ducks.

There was a huge roach inside the room, the front lady was a long and she said she couldn't clean it cuz she was afraid of 🪳 too... :( So we had to take care of it our self... The kitchen light was clinching throughout our 3night stay. We asked for the first night, she said she will relate the message to the morning crew. In the morning, I asked for the light bulb to be changed but it didn't happened. Next morning, I asked again, the gentleman said he would switch it if he found the bulb.. but when we came back it wasn't done and last night I didn't bother to ask again.. I figured it was the fourth of July weekend and the shops are closed..The hotel must have been really nice 10 years ago. The furniture was outdated but it was sturdy. The pawn outside had lots of trash.

We stayed here over Christmas for a Girl’s Weekend. Mark was awesome from when I called to confirm the reservation until the time we left. I checked in the night after a huge freeze and upon check-in he notified me that the water had just gone off due to a busted pipe in the area. His service even up to that point was so good that I decided to risk it and then just switch to another hotel if the water hadn’t returned before the end of the night. To my delight within 30 minutes my water was back on. The room was really nice and clean, the king size bed felt like heaven. On the downside the couch bed is really small, and the mattress is extremely thin, luckily we had one very small person who was able to sleep comfortably on it. The room was fully stocked with dishes, pots, pans, a toaster, coffee and coffee supplies, paper towels, cleaning materials etc. I mentioned this because sometimes I have stayed at Extended Stay‘s in the past and they usually only have one pot, one pan, and a few utensils in the room, or you have to go down to the desk and request these items and they do not have enough for every room. The other downside was that unlike an Extended Stay there is no trash receptacle on each floor. This did not go over well with a room full of neat freaks who did a lot of cooking and couldn’t stand the smell of the trash in the room. Mark was kind enough to offer for us to leave it outside the door or to call him and he would come and get it for us. The Wi-Fi was good enough for us to have a Roku on one TV, a Firestick on the other, plus everyone on phones and tablets for two days with very minor issues. The breakfast was very good; they had a wide variety of foods. There was a waffle maker and a buffet which included fresh fruit, muffins, orange juice, cranberry juice, coffee, and a variety of cereal and oatmeal. The first day they offered mini omelettes and a really good breakfast sausage.

The couch bed is small and the mattress on it is extremely thin. There is nowhere to put your trash.

We were there for our anniversary and to visit my son. The staff was very helpful and nice.The room was spacious. The breakfast which was free was always hot. You could was your clothes at no charge. I like how it was sorta private so when you were outside people riding by on the roads couldn't see you in the pool or sitting out watching the ducks.

The pillows were too soft for my husband.

My boys loved the pool, the room was neat and clean. The staff was friendly and pleasant. Everything was a short drive away. The breakfast was goo, no waffles but plenty of toast and bagels. Good curtains to block out the sun and Dove shower set if u forgot yours. Nicely decorated and quite. Not too flashy, it's very family friendly.

I put the number of guest in my booking and the room I got was smaller than I expected. They offered a bigger room for an upcharge, I don't see how that mistake was made but we made it work with no issues. I don't think it was the hotels fault maybe a issue with booking.com.

The staff was very friendly, the value for a 2 bedroom suite was a great price for the size and the mattresses were super comfortable! The free breakfast was very good…omelettes, sausage patties, fresh fruit, to name a few and self made Texas shaped waffles were nice and fluffy!

The mattress on the sleeper sofa was only about 3 inches thick and not comfortable, so we compromised and doubled up in the other 3 beds.

The social hour evening appetizers choices and the drink stations didn't work during the my stay. The pool needs more attention to get rid of the green algae like spots along the pool wall and the outside lighting around and in the pool wasn't turned on. In addition, there were several key card readers not working on the property.

Loved the cleanliness and space in the room. It was a group of 6 and we were very comfortable. Breakfast was good and the staff was awesome. I would highly recommend this hotel for families, I rented the 2 bedroom

Could be more chairs in the room's dining area and also 2 waffle machines are needed in the community dining area.

What I really like the most was everything about this hotel it was nice & clean to perfection the two bedroom suite I stayed in was just amazing my family & I really enjoyed our stayed there the best hotel ever the staff was amazing especially the front desk receptionist I was running behind schedule checking in I explained to her I was in traffic coming from Louisiana celebrating my daughter 14th birthday I was afraid of the room canceling without me being there and the receptionist was very helpful friendly and understanding her customer service was amazing the breakfast was great everything about this hotel is amazing I will be looking forward to future reservations at the stay bridge!!!!

We loved the breakfast it was very good and many things to choose from too bad we had to come back home the next day

Maybe don’t let pets in the rooms? I saw a boy trying to clean his dog poop in one of the hallways but he was making a bigger mess thankfully the staff noticed and cleaned spotless and deodorized the area

The breakfast was one of the best. A different choice every day. Homemade!

Nothing! The staff was friendly and accomdating. My daughter and I are going through a bit of hard time right now. We both agree that we have been made to feel like we are home.