Quality Inn & Suites Longview I-20

We had a very comfortable stay at quality Inn and suites. I would recommend it to everyone! It was affordable and it was in a very good location. I love it that it’s kind of tucked away from other busy streets. It was quiet and they had a very good breakfast.The staff was friendly and very helpful as well! We will definitely be regular customers there.

There was nothing to dislike. It is a wonderful place to stay. I don’t think so

Staff friendly and hotel was very clean. Saturday 2/12/22 evening shift front desk clerk 2 to 10 shift , was very rude. Hotel need to be remodeled.. Rooms are extremely small and no elevator. Nnnvcchj bjjvnnhjjjhfdyjiygbmmbvnbvcccxxcvvv"

The bed was to small and it moved everytime you sat on it.. It's a full size that's not a queen.. Facility need an elevator.. No elevators at all.. Breakfast was awful. The microwave crossiant sandwhiches had mold on it and I grabbed another and molded also. So I just left and ate breakfast elsewhere.

I didn’t eat here.

Evening front desk staff. I asked the lady about food delivery options. She was indifferent to my request. I was extremely tired in an unfamiliar place on a Sunday afternoon. There was no data in the room. I’m 65 years old. Her attitude and reaction to my request for information about food options upset me. I will rethink my next visit which is scheduled this month.

The very nice front desk associate (Ms. Lesa). She was bright eyed and bushy tailed!!! Spoke and greeted us EVERY time it was her shift. My family & I had numerous of conversations with her during our stay. She even decorated the place very nice for the upcoming “Fall Season”!!! It was so cute and smelt good.

The “grumpy” front desk associate. My fiancé went out for breakfast and was told “Alright now don’t eat it all , because once it’s all gone it gone”. We felt it was very rude when he only fixed 1 waffle and had a cup of orange juice. She watched and had something to say about everyone who entered the lobby for early morning breakfast.

Face it; COVID-19 is forever. Why is it there is no uniformity in policies between all hotel locations? I don’t like “bagged” breakfast; I paid for a hot breakfast. So, provide a real hot breakfast or give vouchers at local restaurants that serve breakfast. Am I being picky? Yes; that’s the difference between a $50 place and one that charges more than twice that.

Parking lot needs a lot of work. Lines are virtually erased, pavement is in disrepair, shrubbery over-grows some of the parking spaces. Parking lot lighting does lend to a sense of security. What’s outside is as important as what’s inside.

just about 1 block off of the interstate but far enough away there was no noise. pretty landscaping all rooms have the doors on the inside of the hotel. the entire property was very clean the rooms were clean and in very good condition best hotel I stayed in on our trip

Location was great for me. Wasn’t over noisy. Main thing is it felt safe.

A small thing. I had trouble keeping the curtains closed together. I was on the first floor. I didn’t want anyone walking outside to be able to see in the room.

Location of property was great easy to get to paint on wall and base boards worn off Bed was very comfortable

Paint on wall and base boards worn off

Most every thing else.

Mattress toppers were too narrow, creating a curved surface. Had a tough time staying in bed. Coffee was made with tap water. Too much chlorine.

Excellent value for money in a newly renovated property. Staff were very helpful. Early check in was available. Clean and tidy. Great outdoor pool.