Best Western Springfield

The beds were more than comfortable. It was like being hugged as you sunk down into it. The breakfast choices MORE than exceeded my expectations. We would've been fine with either the eggs and bacon or the waffles or the fruit and breads. But all 3, wow. Everything was clean and comfortable.

We arrived, chked in, and had to leave. Didn't get back till late. Couldn't enjoy the pool. Thought was could lay out after breakfast....but the pool didn't open till 1, and we were leaving at 11.

One very pleasant evening, and a good night's sleep. I've stayed here before, and will probably stay again. It was pleasant - which is fine. Read the other answer for what wasn't fine.

When a hotel proclaims that all the rooms have been upgraded, and the reality is that they have not been, BUT the room is still fine, and the night's sleep was still comfortable, do I provide info on the negative anyway? Well, obviously, I'm doing that. Proclaiming the room is upgraded means you're asking to be looked at more closely than usual. I've stayed here before. And the curtains looked like they were pretty worn, coming loose from the fasteners. The most noticeable NON-upgrade was the toilet, which was the old-style "hold the handle for years until it gets going" and "it'll take 350 gallons no matter how minuscule the job." That's not an upgrade. But the room was still comfortable.

The room was tastefully decorated..the bed was comfortable.

They were not serving a hot breakfast yet post pandemic but still advertise they are on all online ads. Also, if I can stand in a room to prepare my own bagel and grab a prepackaged muffin then I can stand in a room and get hot eggs and a waffle. Hotels should return the services they advertise with the rate or lower their rate. Also, stop using covid 19 as a crutch for why you are not doing something. At this point, you just don't want the expense of serving a hot breakfast, but still want customers. Secondly, the checking in clerk was extremely unfriendly. She never smiled, seemed pissed we disturbed her. She needs to exit the hospitality industry with her attitude.

Staff was outstanding, went above and beyondto be helpful! Breakfast was wonderful, room was clean.

Hotel is under a major renovation. Pool was closed, a hotel room was front desk. No place to sit outside or inside other than your room to relax and talk.

Friendly staff, wasn't really bothered while staying, the room was good for the three of us. The price was nice.

There really wasn't much we didn't like. The bed wasn't excellent but I have a bad back anyway but the other people with me didn't have any issues.

We were upgraded to a better room free of charge and even though the hotel was under construction, we still had a great stay. The breakfast was well-thought-out for a hotel of this caliber. Many of them put out the bare minimum and leave it at that.

Of course, the hotel was under construction, so if that was all completed it would have been a bit better, but we still enjoyed our stay. The pool was closed, so opening that in mid-May would have also been a nice touch.

Close to where I needed to be..

Really everything was fine. The only thing that needs to addressed is there is a parking space for where the fireman's hoses hook up and it is not clearly marked that they will be towed and possibly fined. The signage says FDC and that is it. Should be in big letters parking prohibited and why .

Staff were great. They gave me a quiet room upon request and even switched me to a new room at no charge when I realized I needed a different bed configuration. The hot breakfast is excellent: eggs, sausages, Belgian waffles, cereal, etc. The hotel is right near the entrance ramps to 95, 495, and 395, so it's got easy access to many locations. The price I paid, $85 including tax, seemed like a steal.

The front desk staff was amazing, I had to check out very early, (supposed to stay 6 night, only got to stay 2 due to working in the ER), so I wasn’t expecting my money to be returned but the guy at the front desk was so courteous and helpful! Also, the hotel is conveniently located in between a lot of things to do!

The pool was closed, but I think it’s a seasonal thing?

The room was clean and very comfortable. The bathroom was spotless. The beds were comfortable. The breakfast was fresh, hot, and tasty!

The bathroom was very small. The room seemed small as well. However, this wasn't an issue for us at all. We needed a safe, clean place to sleep and that's exactly what we got!