Holiday Inn and Suites Charleston West, an IHG Hotel

I loved the pool area with the hot tub and fountains for the kids. The bar and service area was really nice and staff there were attentive. Food was good. The room was great - clean, comfortable, and had all the amenities promised. Fenced in outside courtyard to hang out if the outdoors is preferred.

Two staff behind counter when checking in - staff member #1 was helping a customer, staff #2 was sitting on a stool and eating. After a couple minutes the customer left and the phone began to ring; without acknowledging me staff member #1 answered and proceeded to help the phone customer. No hi to me, no hold for the phone call. Staff member #2 eating realized she should probably attend to me and put her food down and came to help. She was friendly.

I loved everything about this hotel other than my dirty room. #115

My son had lost a shoe in our room and upon looking for it, I realized how dirty our room was. Cob webs in the corner, behind the curtains on the floor hadn't been vacuumed in a very long time. Mold on the bathroom ceiling (which I'm allergic to) and the floors was just dreadfully filthy. Our room had a very strong musty smell. Also, upon looking beside the bed closest to the wall, my son had discovered some kids toys (ball pit ball and a child's toy knife) that another person had left.

The breakfast was great. The pool, workout facilities, hot tub, outdoor area, restaurant…all were very nice. My kids enjoyed the facilities very much. Also enjoyed having a kitchenette available.

Unfortunately our room smelled like smoke. I have allergies and felt stuffy the whole time. The room also had an ant invasion. My girls came home with ants still crawling on/in their bags. This was awful. I should’ve asked to move to another room.

This was the perfect pitstop on a family road trip with a pet. Staff were exceptionally friendly and knowledgeable, hotel was very dog-friendly and conveniently located, and our room wasn't anything fancy but it was clean and comfortable. We didn't have a chance to use the pool or common areas.

Location is right next to the train tracks, and our room was on that end of the building. I didn't notice it until the room started shaking in the middle of the night. My family slept right through it, but I was already awake and it was a little intense. I'd still stay here again.

The bartenders were phenomenal! Wish I caught their name. It was a man bartender and a woman who was a manager I think. Around 530-6pm on saturday July 8! They were engaging and seemed interested in people talking to them. And our food we got to go to our room with a few beers was way better than I expected. Also front desk receptionist same time was so sweet!

My toddlers tantrums before bed 😂

Breakfast was the same every day. It was okay. Staff was very helpful and friendly. Other than not being a very big selection overall it was great. I wish it could be open a little longer for us that aren't morning people.

The splash area wasn't working at the time of my second stay. And I think there should be certain times you have to reserve for the outside kitchen. Because both times I stayed the same people stayed out there all night and we didn't have the time to cook our dinner on the grill.

Very accommodating staff! We used the shuttle from the airport and the shuttle to the uhaul rental location nearby. Drivers were so nice! Very comfortable beds. Pool and spa were excellent because we got lucky and no kids in the pool area. Lol.

I will never rate a properly excellent that has the old school HVAC in the room. Noisy cycling of the AC prevents a good night's sleep.

That staff was friendly, responsive and helpful. The property was conveniently located, facilities were well kept, reasonably priced.

Other people staying at the hotel were very noisy, staff addressed it as soon as I called.

Checked in late (around 11:30pm) gentleman was very nice and room was ready for us!

I called to make sure pool would be open. They said it opened at 5:30am…when we went to pool sign was up it was closed for maintenance - asked front desk gal and she said it would be open around noon it was “overused”? How does a pool get overused…when we got there the night before 4 people were in it? Super frustrating as it was the main reason I booked the hotel. The gal at bkfst took care of us even thought we got there right at 9am but couldn’t believe she said they stop serving at 9am…seems most hotels serve bkfst til 10a or 10:30am.

We really enjoyed the somewhat updated, old school feeling of this hotel. The bed and pillows were very comfortable but, like almost every hotel, higher thread count sheets would make the bed amazing!

Hotel doesn't take cash for room payments. And, check-in was a bit tedious. Also, bar prices were quite crazy...we ordered two drinks, both of them top shelf doubles. The drinks we received didn't taste like there was any alcohol at all! A double shot of vodka with cranberry juice in a rocks glass should most definitely have a taste of alcohol! And, for the two juices, we were charged $27!