Homewood Suites by Hilton Madison West

Exceptional staff (every department we were in contact with), very comfortable beds, fitness area was very nice and the breakfast was very good for all dietary needs.

The only thing we would say could have been handled better is that the hot tub in the pool area had quite a bit of dirt in it and was there our entire stay. We did let the front desk attendant know at the beginning of our stay, but it didn't get taken care of for our entire stay (5 nights).

The walking trail around the property makes taking your dog for exercise and bathroom breaks very convenient and pleasant. They also provided pet waste bags in the center of the parking lot. The location is very convenient without being in the middle of downtown. The pool, hot tub, outside seating areas, and fire pit made relaxing at the hotel very pleasant. Staff was stellar, rooms were clean. Helped make my trip to Wisconsin fantastic.

The breakfast bar was nice. The staff were very attentive and responsive. The pool was not crowded and my girls really enjoyed having their own room inside the suite. Overall great choice

We had a lamp out all night. Maintenance was supposed to come check it out but didn’t come until we were checking out. The burner on the stovetop did not work. It got hot but not hot enough to cook anything. Wasted over $100 in seafood because it just wouldn’t boil. Complained about that as well and nobody came to look at it. However everything else was fine.

The breakfast was good with different choice everyday. The dining area was bright and clean. Staff was very polite. I especially liked the laundry facility on the same floor as my room. So convenient!

The frying pan is a bit beat up, all scratched. So we did not use that. the pull out sofa works, but the mattress was a bit old, with stains.

I thought the location was great! The rooms were very nice! I would like to have some more options at breakfast such as Turkey sausage or even Turkey bacon. Otherwise great hotel! Please bring back social hour every evening it would really help families!

Hot water wasn’t very hot.

Friendly staff, clean hotel, delicious breakfast, comfortable room, local shopping, etc. I was attending a baby shower at the hotel in the first meeting room as you walk in the hotel. Very spacious. I didn't have enough room to add pics but it is a very lovely hotel. Oh and nice gym, swimming pool and patio with beautiful scenery. 😍

I absolutely loved the hotel

staff very friendly and accommodating. clean and comfortable.

I was trying to get an upgrade offered through Booking.com and was told via email that I received it but that was wrong. Also, housekeeping now only cleans rooms at request and that was a little inconvenient but understandable.

Staff was super friendly. Helpful. Amenities were nice, outside firepit, outdoor dining area, kitchens well stocked, noce to have a full refrigerator. Breakfast in lobby had lots of options.

hot food was just ok (eggs were pretty rubbery). Outside tables were not cleaned off regularly.

The kitchenet, the afternoon snack on Wednesday, the lovely happy staff from reception to the cleaners to the kitchen. Everyone was fantastic

The fact that the windows did not open to ventilate the room after cooking

Breakfast was excellent and fully met our dietary requirements. Rooms were lovely and quiet and serviced on request. We thoroughly enjoyed our stay.

We loved everything except the toilet paper! It was not of a great quality.