City Lodge Hotel Hatfield, Pretoria

It is quiet based on the busy area.

The rooms were not clean, e.g. there was snacks under the chair meaning the cleaners don’t clean under the chair. In the wardrobe, there was an underwear.

Lovely staff and facilities. The welcome drinks was a nice touch! Comfortable beds and very neat and clean rooms.

If you are sound sensitive then be careful to ask for a room facing the pool and not facing the main road. Hotel is located in a very vibrant part of Pretoria that never sleeps. Additionally ask to be in a room by the lifts and not be the air vents which are situated outside the rooms that are furthest from the lifts. This noise kept me up. I specifically requested a room facing the pool on my booking but they neglected to honour that originally. They did make a plan for me however. So make sure to call and assert your preferences so they can accomodate you

Overall, things were good. Shuttle service driver was exceptionally courteous and helpful. Staff in the hotel itself were also very helpful.

A few areas could be improved on. Before making booking I asked for vegetarian meals and shuttle yet I had do all these things again when checking in and they did not have lots of vegetarian foods despite saying they will procure ingredients to cater. Phone room does not work. I had an allergic reaction from the soap (no ingredients labelled on box) and had to check out early due to family emergency which worsened my allergies and getting a refund is taking more than 5 days to sort out.

The staff were very friendly and the facilities were great. The location was perfect.

The buffet breakfast was not worth the money. It was cold and the selection not what I would expect for the price being charged. I regretted not going out for my breakfast. There should be more plug sockets in the rooms. Not just by the table but beside the beds as well. The TV channels on offer were shocking.

Beds are very comfortable, rooms are clean & spacious. Safe parking & staff is friendly & helpful

The pool area is beautiful but no food are served there, would be nice to relax next to the pool with food & drinks

Breakfast was great, just could not find any milk for my coffee . The location of the hotel was great, it is centrally located.

The receptionist was not very friendly when I wanted to check in earlier, I informed her that I requested early check in on Booking.com and received confirmation that I can check in earlier, and she said they don't' do early check in and I must wait in the lobby for an hour.

The friendly reception although there was a long queue. The room was neat and clean and comfortable. Safe underground parking and working lifts.

The property is close to a nightclub or pub playing loud music that kept our friends up until about 2:00 in the morning.

it’s conveniently situated and the rooms are as described. The parking is a bonus and everything was expected.

The property is next to a night club so it’s impossible to sleep until 2.30 in the morning. The staff should know that this a problem on a Friday and Saturday evening, so they should have put us on the opposite end. Choosing to stay overlooking the pool is apparently the better option.

Location is very convenient. The restaurant is pretty decent and service is quick. The breakfast is very good. The room was clean and comfortable.

The gym is very basic. We had some issues with the payment i.e., how much was due (it changes thrice during the stay) but these were ultimately resolved.

The stuff members at the restaurant were so friendly I give them 100%. But I didn't see that there was no bar fridge.

No bar fridge.No iron. No shower gel. Food portion at the restaurant is too small for that price.