Premier Hotel Pretoria

There was no loadshedding for the entire stay. When I ask the people there they say never was there a loadshedding. I think I made a good choice. Receptionist Florina was exceptional from the start of my bookings to the day we left she even assisted us with our luggage to take it out when the porter was busy. She also showed us where to take some memory photos at the hotel. And one male Receptionist was very welcoming. When you need assistance they respond promptly That was for me excellent service. If few things that I have mentioned could be attended to that the hotel could go to five star.

The rooms were cleaned by the time we arrived no matter that I phoned and told the receptionist at which time we would arrive. I also found that the cleaners don't clean to perfection which i had to overlook. There were places where you could see that they were not touched. The maintenance is not done. The patio door towards the bathroom could not open the other side is not operating at all at Room 415. The same room and room 413 headlamps are not functioning only one side of the head board is working the other side for both head board are not working for both rooms. I don't understand that highly esteemed people go there but don't comment about service that is not up to standard.

everything except the ladies at the reception.

The receptionist not good. The one receptionist has no hospitality skill, she has been very disrespectful on two different occasions. She has no courtesy and no respectful approach, she thinks I am her classmate. She has no ethics whatsoever. Many business people do not understand the value of the front desk. A Receptionist can turn a customer into a returning clients or into one that never recommends them. NB: I have learned that discount on Booking.com is no discount at all. The property normal rate including breakfast is same as booking.com discounted rate if you should pay for your own breakfast. So that’s no discount and should be rightly done. I am not stupid!

I loved the dinner. The rump steak was to die for. It was amazing.

Didn't like the way they make one wIt during breakfast. They should improve on their buffet. Customers should not have to tell the patrons that a certain bread, cheese or bacon is finished and even the plates. They should improve there.

Value for money, i expected a bit more. Covid really didnt help anyone. You cannot expect more than what is offered at this unbelievable rate

Our room initially wasn't 2 single beds as requested. We came to the room, and we had to go back. I wasnt asked where we prefer, and the place was empty. We ended up next to the block of flats instead of facing Union Buildings. Takes the only real value of the location away. I wanted to upgrade, was wasnt given a choice. I asked numerous times regarding food, and no one told us everything closes at 10. We didnt get food. I waited at the bar for 20 min before eventually having to make a noise to be noticed. The staff wasnt happy we wanted service. We ended up not having meals or drinks,

Potego at reception was friendly and welcoming, and the cleaner who was allocated in 6th floor was very helpful and not to forget the guy who helped us with the fridge when we where frustrated not knowing how are we gonna keep our drinks cold

Rooms don't have fridge and microwave...

Breakfast great love and was looking forward for it every morning. The location was perfect including the parking area. The setting area loved it.

Please have a gym, to away with one room and have a gym please, please, gym

I liked the fact that the property was clean, they had an air-con which came in handy because it was a hot day . staff was really friendly and welcoming

there isn’t much to complain about . the only problem is that the bathroom door doesn’t close fully. if the other person is in the bathroom it’s quite uncomfortable

Honesty of the staff. I forgot all my cellphones in the room, the housekeeping team recovered them and i was called to pick them! This never happens everyday. Thanks to Management, Patricia and her team

Lack of water drinking water in the room

I like the view of the place easy to go

I dont understand why they dont put bar fridge in their rooms coz when we book we come with staff that needs fridge obviously, they should improve that

Breakfast was excellent, we enjoyed it

Since we came from OR Tambo, we struggled a bit with transport to the hotel coz your shuttle cost an arm and a leg, reason I say that, your shuttle cost R800 but Bolt cost us R400