The location is five minutes from the city centre. The room we stayed in was clean, soundproofed very well (although the view was towards the main street which is quite busy with cars and pedestrians we had no problem sleeping), furniture quite ok (a bit aged but in a pretty good condition). Overall a great location! I would come back a second time here again.

I found nothing to spoil my mood, everything was more than perfect. As a suggestion, the bathtub should be replaced with a shower, this... just so I can find something :)

Very comfortable and clean room. Very friendly welcoming staff. Breakfast selection was excellent. Very affordable price. Only a short distance from the bus station.

I was double charged for my room. I paid when booking but was was then charged again after checking out. However once I contacted the hotel my credit card was credited and a very nice email apology sent. Mistakes do happen and the hotel were quick to rectify. Will stay here again.

pleasant and comfortable rooms, great buffet breakfast, helpful and cheerful staff, use of spa (inevitably popular)-warm jacuzzis-central location

26 euros for a night of parking is steep- 15 is the lowest I saw. You do get a key location, spa and amazing breakfast but it adds up if you need two rooms for a family stay

The location is bang in the centre of Andorra la Vella, main landmarks and shops everywhere. It's a very neat and tidy and comfortable hotel. The bedrooms and bathrooms are immaculate. The breakfast (in Mercure Hotel) is continental and has a wide range of food and drink selection, including alcoholic beverages, it was brilliant. The spa is great too with a large sauna and steam room with a cool pool and warm jacuzzi (but beware of the strong chlorine!).

This is out of my control but I didn't get to use the spa and wellness area when I wanted to as you had book a slot due to coronavirus. The spa staff only allow a certain number of people in every hour and they said to me that every slot was fully booked. The hotel reception staff should have told the guests this when they check in, or at least give them 1 pass each. The Mercure Hotel guests also use this spa too, and local residents I believe. I ended up begging hotel staff saying I paid to stay at this hotel because of the spa and they kindly called spa staff and they let me in, but for about 30 minutes before asking me to leave.

Reception was great and helpful. Cot bed was provided on request. Nice swimming pool and spa on Mercury hotel accessible by the corridor. Nice value for money. Perfect breakfast on Novotel or Mercury hotel

You could hear clearly what people’s talked on the hallway. Door unfortunately wasn’t properly sealed. And some other noise coming from the wall, between bedroom and bathroom.

Best location.

Not good wifi connection.

Lovely spacious room, spa and pool access included in the price. Great location. Good value for money

No Kettle in the room

Very good indoor pool complete with jacuzzi etc in the attached hotel (all part of the same group) but the various levels when using lift rather confusing.

Excellent location. Good breakfast at Mercure. Parking at Novotel.