Proximity to airport Restaurant and room service although a tad expensive. The Caesar salad was delicious and attractively presented. Room was comfortable and pristinely presented Staff very friendly and competent.

I knew I would have to walk to airport as you don't provide a shuttle except for air crew and in pleasant weather the distance is achievable the fumes are a little unpleasant as you get closer though. Winter months would put me off walking so I wouldn't stay and use extra money for taxi from accommodation further away. I would stay with you all year round if u provided a shuttle and as u already do for aircrew I'm sure incorporating other customers would benefit your hotel.

Rooms very comfortable and a great location for us to meet friends who lived in Fern Bay

I felt to charge an additional fee to park your car of $15 per night in a car park out in the open and with no security was a little rude. We were waiting to be collected on Thursday morning in the reception and there were very large dead flies over the floor when we arrived back at 4pm they were still there it did not look good

The smile from Rachel (I noticed her nails too) at reception upon arrival told me We were staying at the right place. I had spoken to Mariela. by phone from the road earlier in the day to confirm some details. Her professionalism was obvious as was her smile upon meeting her also at reception. The staff arranged for a taxi into town for us as neither of us wanted to drive. The interconnected rooms made things very easy for our stay. A huge thank you to Marcus who assisted us for check out. All staff we met during our stay carried themselves with great confidence and character, and displayed amazing smiles. We will be back to stay.

All good

Our late afternoon flight was cancelled when a severe storm hit Newcastle causing the incoming flight to being diverted. Fortunately, when a morning flight the next day was available, we were able to book into the Mercure and save an inconvenient return trip home. We had a nice meal and good service even though they were caught short with a lot of last minute bookings.

Definitely a shuttle service would have been most helpful - especially as it appeared there was a shuttle available for flight crew. We had had to collect our booked in luggage and the lone taxi driver quoted an exhorbitant price for the short distance. The rain stopped and we used "shank's pony" but a hotel shuttle on call would certainly help when they are aware of flight cancellations.

Polite and helpful staff. Chef accommodated to special diet requirements. Location 10min walking distance from airport, good for overnight stay. Clean and spacious room with comfortable bed and good pressure shower. Comfortable and quiet restaurant/bar area.

Inexperienced check-in restaurant/bar staff. Room was dark, cold, and not sound proof. No transport service to/from Newcastle beach/city, or shuttle service for travellers with large/heavy luggage. No herbal tea or minibar in rooms.

Clean, comfortable, great location as were flying out the next day, rooms were great, food was fantastic

Meals were a little expensive $185 for dinner and breakfast for 2 Fire alarms went off a couple of times There was no shuttle to the airport - there clearly is one because the bus was sitting in the car park, but were unable to utilise it, we had to walk to the airport with our 2 x large suitcases etc

Food was great

The service in the restaurant was very poor our table was pointed out to us, waited 15-20 minutes to get the menu, but had to ask for it, then we sat there for over half an hour after finishing main meal for staff to come over to see if we would like anything else he looked afew times at us but never came over , not even to clear the table, there were only 2 table left at that time

Staff were lovely, the airport is located right at the airport and the room was clean, tidy and comfortable. Restaurant open for dinner until 9pm and reopened for breakfast at 5:30am.

Food. Servings in the restaurant were very generous which was nice but the cooking of some things certainly wasn’t spot on and I would have preferred to see more different options in the menu for both dinner and breakfast. Also having breakfast in my room before 6:30am wasn’t an option apart from a “breakfast pack”. I would suggest that for travellers like myself catching an early flight in the morning, making pre-ordered breakfasts available for delivery to the guest’s room earlier from 5am would be a good idea. At that time in the morning you want to eat breakfast and get away to your early flight. Not the occasion for sitting around waiting in the restaurant for someone to take your order.

we had dinner in the restaurant & my husband had the wrago burger & I had the curry, both very enjoyable.

the taxi to take us to the airport came half an hour late - we were lucky enough that a courtesy bus was coming to pick up the air hosties so they gave us a lift. we then got a call at the airport from the taxi saying "where are you!!" bad luck mate when you are booked for a certain time, be there.

Staff were helpful, the restaurant food was good value for money and good quality, room was clean ant bed was very comfortable

Trying to charge for parking cars overnight is absolutely wrong but after complaining the staff waived the fee. If you want to prevent air travelers from using the parking spaces you should introduce a system whereby you need to take a ticket on entry and if we use the facilities the ticket can be validated by the staff. If not then the fee needs to be charged and collected at the gate before the vehicle leaves.