Location, privacy and fully self contained. Access and view of green spaces

Difficulty checking in

I really loved the cosy feel to the place as well as the convenience of the location, plus having a full kitchen was great for me since it meant I didn't need to order out every day and night The smart TV with access to everything plus the incredible free WiFi were also great to have! I loved the view from the balcony and the incredibly short distance from the CDB & Central Station, though be prepared for a mostly up hill walk from those areas to get back to the hotel. Neighbours weren't loud, only time I noticed anyone else was when anybody used the garbage chute.

The curtains in the living room seem to have room for an extra set that would potentially block out light, but it didn't have that and instead I was left with a really stained curtain. The kitchen utensils were lacking a little, mainly in having sharp knives & having no tongs or oven mitts. I also wasn't crazy about the toilet barely being able to flush. The whole place needed a slight increase in water pressure.

The location was great!! We were central to the city and we were able to travel by Uber between the various venues that we were interested in. The rooms were spacious and comfortable. The kitchen facilities were adequate for our stay.

We wanted to use the shared BBQ facilities however their use was not well documented or highlighted. We had to chase the onsite manager on a public holiday (And he was not happy) about booking the BBQ. We obtained access to the BBQ expecting a gas bottle. Instead, there was mainline gas. That's great, again, unexplained or unexpected. The development and documentation of a manual or portfolio of information (Similar to those available in a hotel/motel) that explains the process for parking, BBQ and pool facilities, local venues for food and beverages, things to see (Seasonal), etc. would improve people's stay.

Location was very central and suited our needs. The manager of Trilogy Residences is excellent and went above and beyond to make our stay comfortable. Overall we would be happy to stay here again and recommend it to other guests.

The apartment we stayed in has been allowed to run down by its owner and needs a refresh, such as painting the walls etc, new carpet - would suggest carpet tiles as easy to replace when sections are damaged. The bathrooms could do with an extra good clean. We had to ask for a few extra utensils eg can opener and scissors which weren't supplied, initially. The excellent manager, Grant, was very responsive and helpful and supplied them straight away. We were also unlucky to have some rowdy guests nearby who were directly above us and were noisy outside of the usual hours. Not sure if the unit above has hard floors (rather than carpet) but we could hear a lot of noise from upstairs eg moving chairs etc.

Clean, neat well equipped rooms- We particularly liked having the washing machine, dryer and dishwasher. Safe for children Wifi was fast and reliable throughout our stay View from the balcony was great

It would have been better if we had a, 1. Kitchen knife 2. Liquid hand wash in the kitchen 3. Several garbage bags 4. Trolly to take baggage to the apartment Some guests From overseas might find ‘contactless check-in’ a bit challenging.

Lots of room and comfortable furniture. Everything we needed was available. Great views and close to a choice of eateries. Loved the free loop bus. Friendly and very helpful stall.

Hot water took a little while to come through. Although Spring Hill is now a trendy area wouldn't like to walk around on your own at night.

The staff were so good to on us arrival.

There was no way to contact anyone on the weekend. Didn't know what to do with keys. There was an answer phone but never received a return call. I didn't receive instructions on what to do with keys.

Location was a little remote for us two pensioners until we figured out the free loop buses that changed everything. Taxis were cheap and reliable if caught out by wet weather.The positives certainly outweighed any negatives, and we would certainly stay there again in the future.

Not worth mentioning.

Great location in walking distance to the city, although expect a hill on the walk back. Apartments good size and I didn’t feel we’re missing anything. I had to check in and out after hours and instructions were easy and staff super responsive to messages

The furniture needs an update.

Bedding was top notch! If only it could have also helped with jet lag! Any small issue I encountered were dealt with promptly and efficiently by the staff, who were excellent. The apartment was large!

The place was a bit dusty in places, cleaning could have been more thorough.