We had the most "magical" stay at BIG4 Holiday Park! The pool and water park were wonderful, the food was amazing and all the staff were very friendly and helpful. Our room was spotlessly clean, beds were super comfy, and the shower had lovely hot water with great pressure. We rode around the park on go-carts, and the whole grounds were tidy and well maintained. The gardens were lovely, and we were lucky enough to spot some water dragons. We didn’t use the camp kitchen or laundry facilities, but it is a great option for families to have. The kids loved the tank of tropical fish in the kitchen area.

The location was close to Movie World, the room was immaculately clean, the supplied coffee powder a was good one, the pool looked stunning. Well priced.

The bed was a bit firm and lumpy. Family noise at all hours; (completely expected, understandable and unavoidable, but listing for those who it might matter to). The restaurant is located within the wrist band area. Whilst I was not evicted on the occasion I forgot it, it is a nuisance. The wristbands also aren’t re-usable. Whilst they are durable enough to leave on for extended periods, if you do wish to remove it you need to cut it and buy another / carry it loose for the remainder of your stay. I also don’t understand the necessity for the wrist bands. You pay for the restaurant, and there is a passcode for nearby parking, meaning the occupants of the pool are either tenants or have walked a long way (unlikely).

the cabins were new feeling and really fresh and clean, i love that everything was close by and so much for the kids to do. staff were friendly and the cafe/food place in there was awesome

the splash park hours were abit annoying, it didn’t open until 11am and closed at 5pm which was weird as it was daylight savings and didn’t get dark until 8pm, and they were also super strict about the pool area wrist bans and if your child is under 110cm they can only go on the little slides

So many facilities to do with kids and family was such a relaxing and fun experience you didn’t need to leave the big 4 to go to any of the Gold Coast holiday experiences

We stayed in the motel near the reception and booked for a week. The lights outside the room where like spotlights that came into the room and there was nothing to do to block it out at night it was like it was 10am all the time. We we’re disappointed that there wasn’t any cutlery or bowels and plates available in the room to make cereal ect but there was a kettle and microwave but only mugs and cups and one spoon

My son loved the water park and pool, it’s a great spot for families

We stayed in the motel part of big 4, everything was great except we didn’t have any plates or knives and forks supplied to use in the communal kitchen, in the motel nor the Kitchen. We ended up going to Kmart to buy a set which was a pain, we talked to a couple of other families that had to do the same. We had a hire car which made this easy enough to take care of but if you didn’t it would be quite annoying. OTHERWISE everything was perfect, we loved our little holiday and the convenience of the location.

Spacious room, very modern. Luxury bathroom with everything you could possibly need provided. Clean room, freshened every day if required. Microwave, fridge, kettle provided along with a clothes horse for drying those wet bathers. Lovely pool, awesome water slides and park. Cafe really nice too! Great location being right across the road from movie world and wet n wild, easy access to the freeway for Surfers or Brisbane.

The water slides close early, so after being out sightseeing for most of the days the kids only got to use them once, and the water was a little too cold apparently! A high sign out front to show the entry especially for night time would be good! Almost drove past a few times 🤣

Customer service, facilities, cleanliness of rooms, value for money, location, pool and activities for the kids!

Cafe food, definitely thinks there is room for improvement with the quality of food (especially with the price point it is) and the staff weren't as friendly in there as around the park. Cocktails were great tho. I do think if we stayed again we wouldn't buy from the cafe though. A couple small things in the room were abit broken (toilet roll holder, shower head wouldn't sit up properly) minor things but still Abit annoying in use. Lastly I think you should offer an electric cooking pan - even just a plug in one. The microwave and other utilities were great but I think if we had access to a little plug in fry pan it would have made our trip easier in the mornings.

Wonderful family holiday that exceeded our expectations by far and love to stay there again. Reception staff, housekeeping and maintenance staff were very friendly and helpful. Our unit was well equipped and roomy. The bed was comfortable and linen first class. We had a small balcony and table and 2 chairs on ours. There was a car space beside our unit. The laundry had plenty of washing machines and dryers. The pool was surrounded by couches and shade. Also, there was a toddler pool, spa, fantastic water park with slides and a playground. The cafe was a bonus. There was plenty of wildlife, and looking for sleeping koalas was enjoyed by young and old. Also, games room, pedal buggys for hire and fishing in the river provided more entertainment. Nearby was Movie Word, Wet N Wild, Paradise Country, Outdoor Spectacular and Dreamworld.

Nothing

Nice camp area, kids play area and the camp kitchen (prob the best for holiday park), water slides and spa area

We stayed at the motel then changed to bungalow accessible -both a bit outdated, motel behind high way which is really noisy, booked the train was cancelled then book next day and no phone call or message until morning called the reception been told it’s closed until further notice. I think overall was okay but next time will still book near the beach instead

Super close to Movie World. Cool Waterpark on site

No fresh clean towels over our 3 day stay, no servicing room so we ran out of toilet paper. We did try to go get more but office was closed when we remembered after our days out adventuring. Unsure if servicing isn't a thing because it's "campground" but I wasn't aware. If we booked singular nights we would've had clean towels each day for same price. Wifi intermittent if in rooms etc but good in main areas of the grounds. I probably wouldn't stay again but for a young family it would be a great spot if you were prepared.