The location was amazing, close to everything you need.

The cleanliness

The power outage

Excellent views, space and amenities.

Easy check in. Great location. Beautiful apartment.

Bit pricey

Fantastic location—close to attractions yet peaceful

The property manager was extremely rude and unaccommodating. They demanded an additional fee for checking in after 6 PM, which was never mentioned in the listing. To make matters worse, they only provided one roll of toilet paper for the entire stay, regardless of the length, and charged extra if more was needed. This level of inconvenience and hidden fees made the stay frustrating. I would not recommend this property.

- Good location - Nice view from level 45

Premium-Priced Sub Penthouse ($750/night) with Unacceptable Conditions: - Severe cockroach infestation discovered first evening - Multiple cleanliness and maintenance issues found upon arrival - Stains across walls and ceilings - Unhygienic conditions (sticky floors, old chewing gum left behind) Management's Deceptive Conduct: 1. Called emergency contact upon discovering cockroaches - told to wait until morning 2. Morning office visit: Refused refund, citing manager's absence 3. Hours later, suddenly called demanding immediate vacating for pest control 4. Promised refund for unused nights to force urgent departure 5. Required to cancel ongoing plans and relocate with minimal notice 6. After compliance, completely denied the promised refund 7. Reduced their offer to merely $100 compensation for a $2,250 booking WARNING: This appears to be a pattern of deceptive conduct - promising refunds to secure immediate departures, then denying those promises. This matter is currently being investigated by NSW and QLD Fair Trading authorities, and has been reported to ACCC. DO NOT: - Book this property - Accept their verbal promises - Allow them to pressure you into vacating This is not just about poor conditions - it's about potentially fraudulent business practices. Save yourself the stress and money - book elsewhere.

The size was amazing. Location was perfect. Plenty of space and room. The photos do not do justice. My partner has videos on his phone. But will never stay here again.

We are not a family with a lot of money. We saved up a lot to treat ourselves to a nice accomodation. However there was schoolies just before us. The sinks were full of water. Floors were insanely sticky. Stains everywhere. Broken chairs and furniture. Mustard on the roof. I rang and was very upset and stressed we had babies and elderly with us. Basically it was wear and tear they didn’t think it should have included any compensation. Not to mention the windows all leaked so the rain days flooded the kitchen. Which surprised me for a penthouse. We moved the rugs when cleaning and noticed no one bothers to clean under those. The property was very dirty. They said it wasn’t there fault there was schoolies before us and they only allowed 4 hours to clean. Why only 4 hours when you have a bunch of kids partying and than a family straight after. The carpets were the worse. They were sticky and dirty. My little one is crawling and she would be black from being on the floor. We all had to wear shoes inside. I was rude to reception after them not listening or seeming to care about how devestated we were. I later apologised. But no one came to clean or fix anything and also we didn’t have aircon in the main lounge and 2 of the bed rooms.

The views were fantastic. The size of the apartment was excellent and laid out well. Parking included which was good.

The fold out bed which doubles as a seat was quite dirty and marked, this should be cleaned. The apartment door was very hard to shut and had to be slammed each time to shut it which wakes everyone around you. We went to go to the pool and one of them closed at 10pm. The security man yelled out ‘were shut’ and we had to leave. The check in station was quite a distance from the actual apartments, we were told we could leave the keys in the bench to check out. We did that and left the parking FOB there also only to find we actually had to use the fob to exit the car park then we still would have to drop it back to the check in, we had to ring security to let us out. There needs to be a better system to depart or something closer. One shower had 2 x shampoos and body wash but no conditioner. We didn’t want to bother check in to fix this. 3pm check in is a bit late then you had to be out by 10am the next day.