The rooms look great, nice and clean. The water in the pool is so nice and warm.. The restaurant looks beautiful.

This comment is not a complaint, just a suggestion.. We were in one of the family rooms, and I noticed there was no light by the kitchen above where we cooked. It's a bit dark when I was cooking. There was no toaster, more cooking utensils. Also, larger bowls there weren't any at all. The Internet was not working in the room as well, I wasn't sure if the cable channels exam Netflix & Youtube are not accessible. Couldn't watch anything else but the TV. As I said, on the above comment, this is not a complaint, just so you are aware. Other than that, we had an amazing time in your rooms. Highly recommend. Thank you may family and I had a freat time.

The pool and the room was great! The size of the pool and the swim up bar was great. The room was spacious and the bed was lovely and comfortable.

The availability of food options was terrible. The menu at the swim up pool for lunch was poor. I had two children with me and would have loved to see some pedestrian options for kids. I wanted to stay in the resort to eat but was very disappointed by the menu options. Even the cheese pizza had blue cheese on it at the swim up bar! my kids ate it but weren't happy. Same with breakfast no options for kids. Dinner the same none of the basic options that the kids could share such as a steak or a parma nothing desirable on the restaurant menus. The dinning area always looked empty so I think I wasn't alone concerning the food. Other than this it is a great place to stay and I would recommend it to friends. Just please please improve the food options!!!

Loved the pool & cocktails. The staff were very good. Loved the location of our room. Pizzas & hot chips were nice.

Eight ball table was missing balls & pool cues were in bad condition. The ping pong bats were in bad condition too. These things were disappointing, and could easily be fixed to improve guests stay. The breakfast was a bit of a let down, we were expecting more of a fresh fruit selection being in the tropics, adding mango, bananas & passionfruit would be nice. Also a coffee machine coffee included in the breakfast would have been good. Gluten free hash browns are pretty easy to source and would have added a wider choice of gluten free options for celiac guests. We only took advantage of our inclusive breakfast once but if the above suggestions were in place, we would’ve had breakfast there each morning.

Bed, comfortable. Thank you for giving us an early check in! Really meant a lot, as we were needed it to get ready for the wedding. And thank you for a congrats card, a bottle of wine and small boxes of chocolate that you guys gave us.. That was so thoughtful and we really appreciate it. Oh, really admiring your lotus and beautiful garden!

Both toilets in our apartment (3002& 3003) were keep flushing, couldn’t stop, even after more than an hour. But managed to call maintenance to fix them. All good!

The food service and overall experience when we had dinner on 29th August was superb. There were 6 of us and everything was delicious 😋 We will be back for dinner! Jake who worked in breakfast room and pool was brilliant! Guests focussed remembered names and always friendly Chloe on front reception was excellent always solved my problems quickly

The beds could have been more comfortable in 4125 and the pillows were either too hard or too big. No Internet was frustrating and no streaming services on the TV's to allow us to watch a movie at night was disappointing

Great locations for exploring Port Douglas and surrounding areas. The hotel offers free parking which is great if you have a car. Beds where very comfortable and rooms had all the basic necessities. The pool was lovely, clean and relaxing.

Appears to be having on going issues with wifi, were not informed until arrival (although now looking at reviews this seems to have been an issues for some months). Was told on arrival it would work around the pool and bar area only, however it was very temperamental, no wifi in room therefore unable to use TV services. Hotel staff using guest laundry services to clean and dry hotel pool towels which meant we had to wait over an hour to use the dryer to dry clothes.

My wife and I generally don't stick around the Hotel when we travel. We like to get out and see the sights. The Oaks was no exception. What we did use, was the Pool and Pool Bar which I thought was bloody awesome. We ate breakfast in the restaurant each morning. It was standard fare, bacon eggs, beans, fruit, cereals etc. It was very good, hot and well prepared.

It took me a while to find the rubbish disposal area, and there was no phone that I could see in the room. The phone was not really an issue, but I was invited to Dial 9 if I wanted anything.....work it out

The ease of everything, breakfast, swim up bar. Nice pool. Had a nice time

There was one staff member who looked to be the manager. I asked if he could deliver a pizza to our room as my wife couldn't leave our 3 month old baby. He was very rude about it, he thankfully delivered it, but knocked on the door as loud as he could which woke our baby. Wasn't impressed by his attitude, but appreciated that he delivered the pizza to our room. Maybe customer people skills training may be required for him. But everyone else was great 👍

The room was fantastic. Clean, spacious, we were surprised there were two balconies! An extremely comfortable home away from home for our trip. My fiancé loved when the fire torches were brought out at night - made for a great ambiance.

The WiFi did not work; it would not allow us to connect. When I queried it with reception, we were advised they would need to get Telstra to repair it. Not a great look for a hotel in 2024 not to have working WiFi! The pool water temperature was freezing - it was warmer in the ocean. They really should turn the heater on if they have one. The pool bar was advertised as being open until 5pm however I observed them closing at 4pm without explanation - the pool area was quite busy too, so it was unclear why the early close.

Great size room, amazing pool for the kids. Great size two bedroom interconnecting apartment. Two bathrooms and two bar fridges was a huge plus. Beds were very comfortable. Great aircon. Good location if you have a car. Main Street is not walking distance.

Pool bar hours weren’t long enough. Only 12-3 every day and food was expensive. Very basic kitchen items available. No toaster or strainer for pasta etc. Washing machine was very old and struggled to drain properly. Breakfast was good but expensive for what was on offer.