This is our 6th time returning to the Portsea and it’s a fav at port Douglas due to its great location and the pool is a hit with our kids.

We stayed in a room called deluxe but it felt more standard. Apartment was very cosy for 2 adults and 3 kids (thankfully didn’t stay in apartment much) but the main bathroom was a spa bath shower which was so hard to get in and out of. My son actually slipped getting out of this spa bath (after a shower) and badly bruised his back. The kitchen was also too small for prepping meals. This was my least favourite apartment of all the ones we had stayed in the past and it was closest apartment to reception so quite noisy at night.

Our room location was perfect as we had a dual key superior as we had to cater for elderly parent in law so being on the quiet side and no stairs was a bonus. I also appreciated that we had multiple accesses available for the main pool or the beach. We didn't bother with breakfast and just kept things on the cheap with getting our own. Plus for the time of the year being on the beach side meant lovely breezes. USB chargers in bedside lamps were awesome.

Cleaning was a little less than par from 5 years ago when we were there and a lot of the little touches have gone mostly I suspect due to COVID. There used to be a spa for massages etc but that has gone also. Prices have obviously also taken a hit.

Really loved the lagoon pool area, and the overall atmosphere of the place. It was very pretty and relaxing. The room decor was up to date and fresh too. Also liked the 24 hour reception with super friendly and helpful staff, the information wall with so many ideas for tours etc.

We didnt have all the dishes and cutlery we needed, such as plates, bowls, knives and forks, but the staff were happy to allow us to borrow it from the breakfast room. Also, the breakfast was nice and included most things you would normally see, but I didnt see any cooked items such as bacon or eggs. The shower fittings could also have been a little bit better quality, but it was a minor quibble. Overall, I'd be more than happy to stay again.

Great pool area for the kids. also having tennis court available. Proximity to main street(about 500m) and easy access to beach were all good points.

One of the side pools, had not been maintained and got sore eyes all day. Avoided for rest of my stay and used other pools in particular main pool. Main pool bar has very poor choice of wine. Clearly main emphasis is cocktails. I have the sauvignon planc and the pinot grigio, both very ordinary and it meant I did not order another drink for the rest of my 2 week stay

Loved our stay here. As a family of 5, the two bedrooms and pull out sofa was perfect. Our room was on the ground floor and had direct access to pool which was great. Loved the swim up bar, my husband and son had a game of tennis. The pools were great, even had a water slide and there are waterfalls which drown out the noise. Easy walk into main street. Easy walk to 4 mile beach. Our breakfast was included in the room and it was great. Would 100% stay again when we return to Port Douglas. Best hotel so far I've stayed in with kids in Port Douglas.

Nothing, it was perfect, wish we stayed longer!

The lagoon style pool was extremely kid friendly while the swim up bar was extremely adult friendly! 10 minute walk to the main street in port Douglas and a nice little path leading you to four mile beach. Beds/pillows were incredibly comfy, spacious rooms with plenty of air con made for a comfortable stay. We made good use of the tennis courts, bar, lap pool and main pool. Our toddler absolutely adored the slide and the swim up bar staff were so lovely - they made her beautiful mocktails with umbrellas so she felt like she was getting a special drink too. The continental breakfast was all we could hope for with fresh local fruits, yoghurts, pastries, coffee and juices and all the cereals. We will definitely be back for another family holiday.

Nothing at all noteworthy was disliked! We loved it.

I liked that the property is very well laid out. Everything is close by and easy to get too. Enough pool areas for people to access and enjoy without feeling over crowded. Staff were accomodating at all times.

A larger pot to cook in would be good, as we had to split the pasta packet n cook twice. More dish soap, maybe a refillable one like the bathroom has would be awesome instead of the satchels

The pools are great. Clean and well maintained. So great to have three different options, particularly the lap pool.

It would have been good to have a larger of amount of certain kitchen cleaning items like dishwashing liquid, a cloth to wipe benches and papertowel to clean up any spills etc. Additional coffee pod machine would also be a worthwhile item.

Very comfortable, relaxed hotel Great not having to eat out each night with facilities in the room Very convenient shuttle bus to drop you at local places but only a ten minute walk into town anyway

The only downside were the long waits for a drink at the lagoon bar. Inexperienced bar staff but know this is shortage in hospitality generally

Staff members were very accommodating. The pool and bar looked inviting although I didn't use them. The reception area was nice. and open.

The fan in the room was decidedly dirty to the point of being off-putting. An elevator to the 2nd floor would have been appreciated. It became old dragging heavy bags us/down stairs.