Location

It was a bit noisy

Easy to book. Member of staff called to double check our booking and asked for ETA. Very pleasant gentleman at the desk. Bed very comfortable! Enjoyed the small toiletries (body wash, shampoo etc) handy as was last minute booking as we was travelling the great Ocean road. Handy that it was next to a few restaurants, takeaway so we could grab some food when we landed as it was nearly 9pm before we landed and settled.

Car parking very small. And when most vehicles are 4x4 and trucks not so easy to park up. Next door think someone had been locked out of their room and they kept banging on the door next door and shouting let me in. Not ideal when your trying to relax and sleep at 11pm. Noticed there was no milk to go with teas and coffees. So I didn't use the facilities. Only like 5 channels to choose from on TV which was a shame.

When we went to the initial room, we found it interconnected with the neighbouring room via an internal door. Experience of noise transfer has made us dislike those type of rooms. We asked for a change and this was given happily and smoothly.

Lacked good lighting in the external stairwells. This makes it a little dangerous, particularly for older people. Those stairwells could do with reflective yellow highlighting of the front edge of the stair treads.

The room was very clean, and the bed was very comfortable. The staff were very helpful, and very polite. It is located very centrally in Warrnambool, and is close to all facilities.

The occupants of the near by rooms liked to talk (loudly) outside, and that was a bit disturbing. But, that is not the fauilt of the motel.

we’ve stayed here a couple of times due to the central location to the Main Street. and close to a highly rated restaurant in town- Elements.

always fine when we stay. the paper in the room to write down what you had from the minibar didn’t include water bottles so we assumed the water was free. and previous times they have been. when we checked out we had a call later that day to request we pay for the water (happy to) however there wasn’t a space on the minibar paperwork for the water but had the wine, beer and snacks mentioned on there. so I would suggest in future to put water on that document or everyone will assume water is free just like the carton of milk in the fridge is.

Very comfortable beds. Plenty of space in the room. Didn't hear much road noise. Within walking distance to town and the park. Friendly staff. Short drive to whale watching platform.

The shower with the water saver was absolutely terrible. Hard to get a reasonable amount of water to wash. TV reception was bad. Only able to get one channel. Ceiling light was extremely bright, could be less intense.

Great family room. We have 2 teenagers and 1 almost teenager and they love this room. A room for them to "escape" from parents. So close to everything we hardly drove anywhere. Beds really comfortable and linen is high quality and very clean.

Only minor things which need Maintenance. Bathroom sink took forever to drain, 10min +, fridge was missing bottom door shelf (broken) so could not stand up a small carton of milk. Seemed more humid than when we have stayed in the past but it is above industrial laundry which is probably why. But easily fixed by turning on air conditioning. We have stayed in past so know about laundry and it lets you know re laundry in description. Last few times we stayed there was a lamp in corner of lounge area which was great as main light is very bright. It was missing this time and even we were shocked by difference this made.

Room was big, clean and bed was comfortable. Location is right in the town center, but a very nice 20 minutes stroll to the beach.

Even though we paid in full for our accommodation on arrival, but the receptionist held a deposit for what he called it towards theft and breakage. They sort of treating you as a thief or a dishonest person, but I know where they are coming from because yes, some guests help themselves and steal or break things and don't report it to the reception. The problem is they charged our credit card a deposit and they said they will hold it in their bank account for 2 weeks and not sure why? In fact, they can just send someone to check your room on departure and get an instant result that nothing is missing from the room or (minibar they compulsory provide in the room). So they don't have to hold that type of deposit. The end of the story that all went well and we were happy being there!!!

Easy to find,clean , comfortable.

Purchase online a " special " but on arrival told that this deal was only for upstairs. Clarity in advertising would be a good idea. We had to pay an extra $38 dollars for the privilege of staying downstairs. Parking we difficult and parks not numbered. Staff were somewhat elusive.

The bed was very comfortable and everything was as to be expected. It was perfect for a family and for the short stay that we were having.

The shower in the room didn't have enough pressure to mix the temperatures, it was either boiling hot or cold water. The hand held shower didn't work either, maybe because of the pressure.