The staff were friendly and welcoming and answered all my questions about Warrnambool, the town and sights, freely and with good knowledge. Nothing was too much trouble. This property is a 3 storey walk up, no lifts. I had an apartment on the 2nd floor. The stairs are built well with treads and safety dots. I felt safe walking u and down them. Warrnambool is a great town providing easy access to Port Fairy and the 12 Apostles. The town offers great food and cafes - suggest Coffee Treat and Provincial Cafe, and Pavilion Foreshore Cafe. Also, there are some great walks, including Pickering Point, Thunder Point, and Point Ritchie.

The shower is in the bathtub. I never like this setup as accidents are more likely to happen. I'm 5ft 6in and found the small bath width challenging, particularly when washing my hair. A larger person would find it difficult to shower normally. The shower head is not high, so a taller person would probably find that troublesome too. I do not know if the ground floor apartments or other apartments have walk-in shower options. Next time I stay, I will ask.

Staff were helpful and lovely. Room was clean and I loved the fact it had a little kitchen with a stove. As someone who is celiac I was very appreciative for this feature in the room as I found it very hard for to find food places that catered for it. I liked the fact we had access to an indoor pool. Overall great stay!

I only had 1 thing I didn’t like - the bed. It was extremely uncomfortable both my husband and I had sore backs when we woke up and I didn’t have the best sleep. After my first night I wasn’t looking forward to going to sleep again. Pillows were great and the blankets were great as they weren’t just sheets it was a proper feathered blanket

The apartment is spacious with a big living room, two fine bedrooms, and two fine bathrooms. The kitchen is very well-equipped with everything you need. A washing machine and a dryer are provided. In addition there is a nice swimming pool with free pool towels. The lady in the reception was so welcoming, helpful, and gave us much information about places to visit. She made our stay extra good. We will recommend the evening show at Flagstaff Hill Marine Village. It is a really spectaculous experience. A stroll at Tower Hill Reserve is also recommendable, and you are guaranteed to see koalas there 🐨

N/A - We liked everything 😀

I requested and received a ground floor room. It was for one person and although smallish, had everything needed for a comfortable stay. I was met by friendly staff at check in who made the process easy. Throughout my stay the room was serviced and kept spotless and this was done without being in any way obtrusive to me. No rushing me out to clean things, just all done once I was out of the room and done well. Everything in the room worked well and the bed was comfortable.

not much can be done about it, but I thought the actual toilet bowl was too low, more a child's size. And I also found the exhaust fan in the shower was very noisy, although it worked well. The noise was quite a high pitched squeel which made it almost uncomfortable to the ears. Mind you, the shower itself worked well with a good supply of hot water.

Though a little pricey, we got the entire townhouse to ourselves which also includes a garage parking. For our family of 4, this was just perfect and well appointed. It was clean, the beds were good and comfortable. The heater in the unit made the colder nights comfortable and warm. Shower pressure was good. Food options are within close proximity. Supermarkets are also nearby. Check in/out was both easy and fast. This is definitely an excellent location that we will return to when we are in the area. Highly recommended! 👍🏻

Nothing.

From the moment we arrived at reception. Genevieve was very welcoming and friendly. She & her colleague gave us some recommendations on where to go whilst we were staying at Warnambool. And we took their advice. The size of the room was very impressive. It was more like an apartment than a hotel room. And it was very clean with all the amenities. We would definitely recommend Quest to someone else.

The sheets were very stiff and noisy. Everytime you moved they made a crackling sound which was very annoying. And my body felt overheated. Better if they were100% cotton.

The property was located very central to town, next door to the main streets. It was clean and spacious The unit we had , had everything you needed including a washing machine and dryer. Pool was right outside our room. We went during winter so it was very quiet. I’m sure school holidays and summer it would be noisy.

the shower which was in the bath was very narrow and we had to stand sideways to shower. Car parking is very small and tight and sign says parking at own risk.

Always such wonderful and welcoming staff at reception. We always feel very welcomed and such nice down to earth people. Makes a big difference when choosing where to stay.

Just my only complaint (and I'm sure I am not the first person to say this haha) is the lack of an elevator ... I am a relatively fit person but even I get sick of the stairs with luggage etc!! Thanks, always great to stay :-)

The staff were friendly and informative on check-in. The hotel room was spotless. The parking is free and we were able to park just outside our room. There are lots of restaurants and shops within walking distance. I’d highlight recommend staying here if you are in the area. We stayed one night at the end of our Great Ocean Road journey.

I don’t have anything negative to say at all.

Convenient location. Room service staff were friendly and helpful. Heated floor.

Multistory with no lifts, so be sure to negotiate a ground floor if you have mobility issues or have visitors with mobility issues. They do check this with guest's beforehand. Our room was small, but it was a room designed to connect to a larger apartment. It was more like a small basic motel room. I would advise you to check the room layout before you book. The decor was more dated than I was expecting. Room views are not great.