My first time staying at a reception-less place. Loved the concept, loved how easy it was to get everything sorted. The staff on the WhatsApp support number were prompt, polite and helped me with everything needed. The rooms with street view were amazing, with comfortable beds, great showers and a cabinet that had everything from a Nespresso machine to an actual fridge and stove (didn't use the stove this time, but loved how clever it was hidden) in a little kitchenette. The self-service laundry room made our stay significantly easier, as did the outstanding location (close to both Mariahilferstraße and the U3 Westbanhof that can take you to all main areas).

It's a minor thing, but the cleaning felt like it could have been a little more thorough. Sheets were impeccable, as were the towels, but the floor definitely needed a little work. Also, nothing much to change here, but the Serbian bar next door has some rowdy, unpleasant crowds at night.

- Very well equipped - Nespresso machine included :-) - Very clean and comfortable - Location - near the U1 line or many tram lines - Sustainable products - Smell of wood - Whatsapp communication - updates, practical information, extra tips for restaurants, cafés etc. - No keys - PIN code - Online check-in - no reception

It would be great to have some place for clothes and personal belongings (in case of longer stays). :-)

New hotel, Numa style ( no staff on site, everything online ), got to be prepared. Had room 604 ( terrace floor, towards the back - great because no street noise ), nice outfit, comfy bed, large bathroom with large widow, great terrace ). U-bahn station 4 minutes away, billa plus and billa ( open 7 days, until 23-useful if need something urgent ) inside the westbahnhof, brauhof ( nice restaurant with inside yard ) 7 minutes walk.

There was a problem with the control panel of the AC that got fixed only 3 days after our arrival. All this time we had to spend time online ( at least two times a day ) with the Numa agents in order to turn it on or off remotely...

The whole process of checking in and out went via SMS and WhatsApp, and this worked great. Also the fact that the room is extremely well equipped. There is a coffee machine, free coffee capsules, a water cooker, some free drinks in the fridge, a built-in bluetooth speaker in the bathroom mirror, and many more. It made the whole experience great!

There was a small problem with the locker in which I had put my luggage after checking out. The code didn't work anymore. (The problem also occured with other guests at the same time.) This caused some stress, as we had an airplane to catch, and it took half an hour before a solution was found to open it.

Numa is always a great experience for me. The beds are comfortable, pillows and covers. The a/c working perfectly and they have refreshing rooms for the incredible hot Summer in Viena. Loved that the mirror has a Bluetooth option and different moods, that was super cool. Loved the table for working, cool view and everything was easy, from going in, the laundry room and the online communication was always 100% working so is worth every penny.

The floor can be a little aspired meanwhile you have your stay there. Also the bathroom outside the shower, that’s only that, and it was a bit annoying washing everything in the shower.

Close (3 minutes) to metro station, 5 stops till Stephan Platz. Good location for visiting city center, Technical Museum and Schonbrunn. Online check in and check out, acces the room with code (no need to take care of a key or to share it). Safe, coffe machine, electric kettle, electric hobe, hairdryer available in the room. Welcome coffe, tee, water, beer and juice - thank you! It was very welcome! Good quality sheets and towels. Laundry room (washing mashine and dryer) in the basement for common use (I did not use it, not sure if deteregent available). High quality washing gel and shampoo. Lookers at the ground floor available after check in (until 20.00). Breakfast available in ground floor cafe-bar. Bar available all day long (until 22.00). Good quality windows (quiet room when windows closed even part the rooms are over a very bussy street) Very good comunication with the customer management team. Close to a PAYUCA parking place with 12 EUR/day (Millergasse 52)

Not the case !

The location is perfect, close to several ways of transportation and at a walking distance from most of the attractions. The apartment was exactly the same as it is on the pictures. It is very small but has everything that you need. Coffee and tea that we got from the owners was a great addition especially since they allowed you to get some more from the laundry room if you need it. They also left a little snack which is also a nice touch since you always need something to eat and drink after traveling.

There was a noise that seemed to be coming from the plumbing all day and night which woke me up several times during each night. I didn't like that there was only one big blanket for 2 people instead of 2 smaller ones, but that is just my preference. There was only 1 chair in the apartment for 2 which makes no sense since you have a small kitchen to prepare meals but no place to sit and eat it. It is also weird that the toilet is separated from the bathroom which wouldn't be an issue otherwise but they didn't put a sink in the toilet so you have to go to the bathroom to wash hands after using the toilet.

Price is very affordable, location is decent (around 30-40 minutes walk from the city center).

I was living on the second floor with windows going out on some building which was very close, so I had to keep my curtains closed most of the time. Door is difficult to open and close, you have to put some effort in it. Not as clean as it could be, the room and bathroom was really dusty.

Loved the automated check-in and that I didn't have to see a single hotel employee during my whole stay. The hotel is located next to train and metro station which is good for exploring the city but has some negative side-effects. Room was clean, beds were comfy and the mini kitchenette was decently equipped for 2 days stay.

No sink in same space as toilet, had to walk other side of the wall to wash hands. The neighbourhood the hotel is located is next to train station that has many drug users and homeless hanging around it.

The room is very clean, modern, and comfortable. It provides high-quality and abundant supplies. The building and rooms are secured and at the same time easily accessed by the designated codes. The luggage room was spacious and secured with locks. The location is great and close to transportation links, shopping areas, and restaurants. Hotel agents at Whatsapp is polite and proactive. The Thai restaurant downstairs was exceptional! Highly recommend!

The only sink is in the bathroom. However, the toilet is separated. So it was a little bit inconvenient. And also to cooking too. There's no microwave, sink or dishwasher in the kitchenette. There's a cafe in the same street that seems a bit sketchy.