By far the best hotel stay I experienced in my life so far. Magnificent building, delicious and qualitative food, impeccable service, kind and helpful staff. The hotel building itself is splendid to say the least, and in perfect condition. Spa and sport facilities were a dream too. Breakfast buffet was rich in variety, exceeding my expectations from a hotel breakfast. The room was large, luxurious and beautifully styled with a jacuzzi and walk-in shower. I would be delighted to be back!

The only thing to regret is that I did not book a longer stay, as I could easily have enjoyed a week there. No remarks whatsoever!

Stunning hotel with brilliant facilities. They have a properly equipped gym which is unusual, the restaurant is amazing, best breakfast buffet I have seen in many years and fantastic location!

There wasn't anything I didn't like. At times I found the Austrian staff a bit unfriendly

best location

not to clean for 5 stars hotel at Top location. very slow waiters on breakfast in restoran who is missing tables. They wants to place us to sit in Bar for breakfast brcause of not enough tables. This is not corect in hotel which costed 910 Euro per night for 2 persons. other things ok

Everything was excellent! excellent rooms with high quality furniture, super nice breakfast, fine parking, one of the best hotels in Europe!

nothing

- Exceptional, hospitable and very accommodating staff (especially Annia). Customer service is superb. - Best location in Vienna (don't bother going to other big brand hotels as they aren't in the right location - i.e., not central). You're just in the middle of the action, where fantastic restaurants and cafes are just next door, in addition to retail shops. - Although a bit pricey but definitely worth it and the value for money is great (especially if you compare it to high end hotels in major international cities). - This hotel made me appreciate the beauty of the great city of Vienna and indeed will make visit it again.

The concierge in the hotel is super & excellent and all the people their are very helpful and have very good knowledge of the recommended restaurants and attractions. More than one concierge, based on their day shift, assisted me with choosing the delicious restaurant (such as Toya Restaurant) and also with booking train and tour to Salzburg.

The bed was not that comfy, and when I told the reception at the check-out, they said, if I told them before, they would add additional layer to the bed and change the bellows.

Location was fabulous. Food options were good. Staff (front desk and concierge) were incredibly polite, accommodating and attentive

Room decor left much to be desired. As soon as we walked in we felt that this property needs a refresh. Bedroom didn’t even have a rug. Kind of sad looking furniture. It felt like a lesser-tier hotel interior. We stayed at other Park Hyatt locations (Paris, Tokyo) that were much much more updated. Second thing is, though minor, was the service related to only one person at cafe Am Hof. All servers were incredibly gracious and friendly except for this one, who seemed to be a manager or supervisor of some sort. He was not very friendly.

Outstanding location, wonderful service , particularly by Marie-Theres, the duty manager. Upon request, they were able to give us the room early which is was helpful to us.The room was thoughtfully designed and organized. The staff were helpful, kind and friendly.

The cost was high, but they delivered in terms of top notch service.

Right in the middle of the city, a very good location, mainly very friendly helpful staff, nice clean, big, rooms. Very good bar, with good crew, good coctails. Public, but very good and clean garage, suitable for all kinds of flat sports cars too.

The staff at the restaurant area can be improved a little bit. But it still ok.

Right in the heart of Vienna, this beautiful stylish hotel is the best address for any tourist. The museum quarter is only a gorgeous walk away. (The cafe at the Albertina has the most amazing food) Surrounded by the famous Viennese coffee shops and all the shopping you could wish for, this is the place to be. Complimented by very friendly and helpful staff, the gym and spa facilities are to die for! we will be back!