location, spacious room

-check-in process should be faster. - My credit card authorized around 3 times during the stay and I asked about it , they said there was an error or a mistake in their system & the money will be back in my card after 2 days !

I do not like book.com. it blames everything on the hotel and hotel blames everything on them. I will deal directly with the hotel next time. You are a disagrace.

Booking.com

Great interior design, comfortable beds, very helpful reception staff, awesome location in the centre, right in front of a beautiful park.

It's weird that they charge you in the middle of the night for stuff taken out of the fridge - I took some out just to put my groceries in and then I planned to put everything back in. The amount was of course returned but I'm from a country outside Eurozone, so I prepaid my card only with the amount I needed for the weekend. Anyway, one might be surprised in the morning.

The close proximity to the city, restaurants, shopping and history.

The bed was not comfortable to sleep on. the pillows were great. Amenities needed an uplift.

the decor

the parking charge

the room was very expensive, without bar and fridge!!

It was a wonderful stay . Most front desk employees were very helpful. Special thanks to manager Meriem for her kindness and always smiling face.

Ivan at the front desk is impolite and doesn't have a good experience in talking and dealing with guests.I forgot my key card in my room, his colleague solved this issue in 5 seconds. For Ivan it was the end of the world. I suggest that his manager Meriem gives him some more courses in guest relation courses.

All in all, the Vienna Marriott is a wonderful hotel. Clean, comfortable, friendly staff, excellent breakfast (although they could have had a wider selection of vegetables - only tomatoes and cukes. The Garden Cafe is great - good food and excellent service.

Only one thing... we spent 7 nights at the hotel; it would have been nice if the rooms had a few drawers to store clothing. They only have a hanging option in the closet.

Very polite and helpful staff. The concierge, the front desk’s, especially employees at Garten Cafe, which even though are pretty busy always approaches you with a smile and gives their best to not keeping you waiting. Good variety breakfast. Hotel itself has very good location and small but amazing park just across the street.

Nothing spoiled our time.

Location and breakfast. When leaving (on check out), we reported that we might have lost our phone somewhere in the room. Later we found it in the suitcase, but the hotel sent e-mail the next day that they searched everything and did not find it - In other words, they showed good will to try to find it.

We did not get the baby cot we asked for. The first night they didn't have it because all of them was occupied and in the following days we didn't get it anyway. (And I need to say that they insisted that the baby could not be in the room with the four of us (in a four-bed room) due to security reasons, so we had to take another room just for the baby)