The location very close to the lake and city center, the absolute hospitality of the staff, cleanliness, delicious food, the traditional architecture of the building and the attention to the details in the room and in the hotel furniture It is also impressive to see such an example of more than 4 generations passing the hotel tradition. Appreciated the richness and quality breakfast, as well as the daily hotel newspaper with local news and useful info. The spa is very clean and enjoyable. Everything was just perfect, definitely a location to visit again!

This hotel is amazing, I could not praise it more. The staff are so friendly and helpful. It's spotlessly clean and welcoming. The food is great and a good selection to choose from. Our room was very spacious and clean and the bed very comfy. If we return to Zell am See we will definitely stay here again. Close to shops restaurants and the lake. It was a great location for us as we were travelling on our motorbike, so it was central to all the places we wanted to go. On our first day we had a massage and used the spa facilities which are lovely and relaxing just what you need after a days riding.

Nothing really, everything was great. Only thing I could say is there was no coffee in the room. There is a kettle and fruit tea but no coffee or English tea and no milk. So on our last morning when we left very early so the breakfast was not open we would have had no tea or coffee. Luckily one of the other guests had some coffee sachets and milk with him and he gave us a couple.

Room was in an annexe but was large and comfortable. Staff were very friendly and helpful. Buffet Breakfast had great selection. 2 minute walk to town centre. Was given a travel card that gave free bus and train travel along with free entry to about 20 attractions plus reductions to 20 more.

Vehicle was hit and damaged in hotel car park and driver did not inform hotel. Booked for 5 nights but went home early after 3 nights due to terrible weather but no reduction in price offered.

Location and comfort

We paid 200 euros a night. We were provided with a kettle and tea bags but no milk, when asked for milk, I was charged 2.30 euros. As a result I bought a litre of milk which lasted 2 days, no fridge. Had to throw the rest away and bought another litre. Told by staff that providing,no milk, was eco friendly. Also, on arrival, no friendly welcome, quite officious attitude. Also, the menu didn't change all week so we ate out 4 nights.

We absolutely loved our stay at Romantik Hotel. Everything was fabulous… the staff, breakfast, dinner, room, wellness spa and location. A real highlight of our trip. We hiked in the beautiful mountains during the day, relaxed in the spa in the afternoon and had dinner in the restaurant each night, eating wonderful Austrian dishes.

Nothing

I very much liked this hotel, the suit was big, the bed was super comfy, and the sauna in the suit was a great extra. The scenery from the balcony is breathtaking. We will definitely come back here.

We asked for a coffee in the morning and the service charge was 10 euros, which is quite pricy, but other than that everything was great.

Breakfast was delicious and view room clean is 10/10 bed 10/10 every thing was amazing highly recommend near to center with 3 min walk, staff was kindness lovely place and warm

Breakfast was delicious and view room clean is 10/10 bed 10/10 every thing was amazing highly recommend near to center with 3 min walk, staff was kindness lovely place and warm

Breakfast was excellent - enjoyed the coffee machine and variety of breads and buffet table. Availability of kettle and fridge in room.

Reception staff were sometimes hard to get hold of. Unable to play pool table as unable to get correct change from reception (closed) or bar staff.

Great hotel. Clean, great breakfast and dinner if you want it. Real family feel and lots of nationalities which was great. Loved the hotel cat. Room was excellent, great size, one of the biggest double rooms we've had. Very comfy and large bed Slow 10 min walk to the lifts (city express) for ski and right near the main drag for apres.

Just didn't get a chance to use the spa as it was a short trip for us.

Wonderful family run hotel - 5th generation. Staff exceptional. Great breakfast and a very pleasant spa. Location very central. Even the standard rooms sizeable.

Nothing negative.