Breakfast, dinner, location

Spa… and arrangements there. I actually felt rather unsafe: altough I have been wearing swim suit in the sauna multiple times in different spas, this was the first time I was approached by several men (different occasions) that I should take the swim suit off. One of them even said that he (and his wife) can make me feel very uncomfortable. As the guidance from the hotel, is in fact, request to take the swim suit off, I feel that there is very limited possibilities to do anything different. How can any hotel require people being naked in the sauna?!

Really great hotel, very close to both the town and the City Xpress ski lift and bus stop for access to other lifts/resorts. The staff were excellent, really couldn’t have been more helpful. The restaurant staff were particularly good. Half board was a great choice, good breakfast selection and really nice dinners - actually surpassed expectations. Spa is a fab extra feature and not very busy. We had an issue with our room but we were moved to a new one easily and the staff were really good about it. Highly recommend.

Stayed half board with a group of 10 skiing for the week everyone was very happy with the hotel and location. The spa was great and welcome after skiing all day. The staff very friendly especially Janoe (hope I spelled that right!) and the bar man. walking distance to the ski lifts, half board wasn’t too expensive and tasty food, hotel organised it so we all sat together without asking. we defo want to return next year!

enjoyed everything

Hello. The staff at the reception are great, smiling, helpful and always gave us advice and help. Especially Mr. David, who even spoke Czech, helped us with everything, from information on how and where to travel to various requirements. What we liked most about the hotel was the wellness and outdoor heated pool. The food was excellent, we just have a small complaint about the French onion, we didn't like it, but that's our opinion. The choice of three main dishes, the cold buffet and the desserts were great. I was most interested in the fish with cabbage in white wine, it was excellent. The cleaning lady came to clean every day. And the location of the hotel is in the middle of the town, a short distance from the lake, shops and restaurants. The downside was that you park in public garages for 16 euros a day, but it's a short walk from the hotel.

Excellent room, premium location, polite and helpful staff, a very nice premises overall.

Too hot in all premises (room, corridors, dining area) even though I was short sleeve, but it may be very individual. We booked with breakfast and dinner included. The food was good, but not great (what I expected from 4 star hotel). Limited selection of fresh vegetables and poor deserts, main course was quite good as you could have a vegetarian option as well, beside fish and meat. Overall is good, but expected more (as previously stayed in other nearby 4 stars hotels). Well, maybe economical crisis...

Ideal location near ski lift and town center. The stuff were very kind and polite and food was nice.

The hairdryer was very low powered and the view wasn't anything special

Staff were friendly, very helpful and extremely nice people. The hotel is just 30secs walk from the 71 Ski Bus Post Office stop that takes you straight to the main lift or less than 5 mins walk to the City Express lift. The hotel is really comfortable and the pool and the spa are a great bonus that help to keep the kids entertained. The hotel is also located right in the centre of town and very close to the lake and train station too. Throughout the stay the staff were really supportive and answered all our questions and requests, as well as being super supportive with any requests we had to help accommodate our two children under 5.

Everything was great.

Location, cleanliness, comfort and quality of lounge and bar area, parking and ski storage arrangements were the stand-out features. Bedroom wonderfully spacious and well-serviced.

Would benefit from better in-room amenities considering 4-star status and price, i.e. mini-bar, snacks, better selection of teas, and some UHT milk pls! :-), coffees, drinking chocolate, etc... Spa Room bit dated and confusing - map/guide of what's where and available to guests to use would help.

The location is excellent, the size of the apartment with the balcony and lake view was perfect for us and the staff was so helpful and friendly. The breakfast buffet had a huge selection for all tastes and dietary requirements, it cannot be faulted. Dinner's options were also considerate with a meat, fish and vegetarian main to choose from, as well as a soup of the day, a salad buffet and multiple desserts. Spoilt for choice is an understatement when it comes to food at the Neue Post. The pool was a bonus as was the fitness room.

Nothing about the hotel per se. They provided a Guest Card that allows free use of all the Pinzgau region's public transport, as well as discounts to some local amenities. They are not partners of the Zell am See- Kaprun Summer Card and that's the only drawback for an otherwise great hotel.

we loved the location near to the City Express lift and to the bus stop for skiing in other areas we loved the saunas and jacuzzi the staff were amazing - especially at check in and Janus in the restaurant we loved the breakfasts and dinners too - much better than we were expecting!

the interior is a bit dated but we didn’t mind that and liked the vibe