The best thing about this hotel is the guy that does the night shift from 23:00. Funny, handsome guy with a beard. We had a problem with our room and he took us to a hotel tour to find the perfect room so we could change while making it super fun as we were tired from being outside all day long. Plus did I mention he is super handsome and funny and pleasant? Ladies, check in after 23:00, trust me. On the other hand, the hotel is right across from the opera and the bus stops if you are planning trips to The Hague or Brussels or Paris etc. flix bus stop. Very comfortable beds, good breakfast. Pleasant staff.

Nothing to complain about

Excellent Location, with quick & easy access to all modes of public transportation. All the staffs were very friendly, kind and welcoming. They were prompt in responding to any requests made. The breakfast was nice too with pretty decent options.

We were given a room with two single beds despite having booked a Standard Queen Room. The staff said that there may be a glitch with Booking.com. Because the hotel was fully booked on the day we checked in, the staff advised us to check the next day, as some rooms would be available. However, the room we received (with two single beds) had an amazing street view and the beds could be joined together. So we didn't bother to change rooms.

first of all, the staff was lovely, especially Lieve. She is a type of a receptionist that goes above and beyond for a customer. She’s very friendly, quick to share any info about Antwerp, knowledgeable. The rest of the staff were also very nice. The room itself was comfortable, clean and well organized. We had a lovely view of Antwerp from our window. The bathroom was clean, the hotel provided plenty of towels as well as shampoo, body wash and soap. Trash was taken care of the next day as well as fresh towels were provided. It was a really good stay.

I have nothing to complain about:)

The hotel is very near to the train station. It is convenient to walk from the train station to the hotel and not depend on the public transport. The hotel is right next to the tram and bus stations. Catching public transport to different part of the city from the hotel is very easy. The hotel has a luggage hold facility and can be utilized before check-in and after check-out The hotel rooms are clean and all the facilities were available as advertised. There is enough storage for clothing. The breakfast table has enough options and is priced reasonably (If not included already in the price). There are many eateries near the hotel. Hence, there are a lot of places to have breakfast, lunch or dinner. The duty managers and hotel staff are friendly and service-oriented. Major tourist attractions are at a walkable distance from the hotel.

The rooms are a little smaller compared to a few other hotels in the area within the same price range. The hotel is right next to the tram and bus station and is in a busy area. So it may be noisy in the late evenings and early nights if you get a room facing the stations. If you prefer a quieter room, you can ask for a room that is not facing the stations. They do not have hand sanitisers placed near the front desk or the breakfast buffet. WC is located on the -1 level. So, be prepared to take additional steps if you are germophobic.

Perfect central location-five minutes from the train station. We stayed in the HolidayInn Express for four nights. It was our base for Belgium vacation. We traveled to Brussels, Ghent and Brugge from Antwerp central. It’s easy and convenient. Also, the hotel is walking distance to Antwerp highlights, shopping and restaurants.

We liked everything. It’s affordable too. One day we came late for breakfast, but the restaurant employee brought us food anyway. It was unexpected and we really appreciated it.

Very central, near to the railway station and restaurants, and we were able to walk everywhere we wanted to see. Very clean. They offered a free glass of good wine in exchange for not having the room cleaned every day!

Not the property’s fault, but our room faced the square and was occasionally very noisy during the night. The breakfast was ok, but not as wide a range of foods as in other hotels I’ve stayed in.

The room is very new and very clean. Bedding is very comfortable. Breakfast is delightful and tasty with sufficient choices. Location is great being very convenient.

My room was rather small ( yet I do appreciate their efficient use of space so I felt handy and ok). Quite unfortunate that we were given a room on the ground floor. We could hear a man having a quarrel right outside our window. Worse still there was some construction taking place and it started slightly before 7 am. Fortunately we had a morning flight so it didn’t bother us too much.

Location was perfect. The room was great, good bed, good shower. Nice with good Dove soap and shampoo. TV with smart functions was nice.

The breakfast area didn't have hand sanitizer, which would be nice when it's buffet style. We arrived around 18:00 and asked for an extra blanket for the bed as we didn't want to share the one. We couldn't have it, as the cleaning had left. It wasn't a big problem, but also shouldn't be a big problem for a hotel to have access to it.

The location was strategic, the staff is awesome, friendly, good and they also provide exceptional service to my friend which he need to post out a post card however we need to check out early morning before the post office is open and the staff volunteer to help him to post it which this is exceptional service and bravo to him !

1. The glass cup needs to be replaced if it was broken as shown as per below photo. 2. Don’t not have umbrellas to borrow to the guests

Hotel was in a very central location near to train station and main shopping area. The staff were very helpful and the hotel felt modern, it was a bonus to have breakfast included with the room. The shower was good and we had a nice view from the room of the Opera building.

The beds were not comfortable, we both had sore backs after a few nights. The breakfast room was quite small and it was not always easy to find a table, the service area was crowded.