Location is PERFECT, staff very helpful and professional. Extended checkout for free.

Cleanliness of room was not up to high standard, being a business class room. Room carpet needs a good cleaning, as its all stained and noticed that floor bathroom tiles near toilet are all stained with past wee drops, also behind toilet seat. Bathroom door looked like someone splashed water or something else and still was noticeable, meaning that bathroom door was not even wiped let alone disinfected. Wall socket not fixed well on wall. For the rest all was clean.

The location was quite central. Walking distance to the famous Centraal Station, a selection of restaurants and pubs around the area, casinos, shopping was also very accessible and just 10-15 minutes walk to Grote Markt. The lobby smelled really good and the whole interior was quite sophisticated. The front office manager was friendly and quite helpful when we had an issue with our car. I also requested a quiet room and that was granted right away. The bedroom was topnotch. Bed was big, spacious and comfortable for two. They even have extra pillows. There was enough space in our room to walk around. I love that there were complimentary coffee pods. 👍

Nothing much really. Probably only the price coz it was kinda expensive for a night’s stay 😂😅

The stuff is amazing! The facilities are great, sauna is warm (110С) and the swimming pool quite large. The room was big and so was the bath tub, I could stretch my legs easily (165cm height). Enough toiletteries. The location is central, between Diamant and Opera metro. Nearby - plenty of diamant shops and all kind of food. It’s quiet in the room. And I really liked the aesthetics of the hotel! It’s classy and there is good smell around… :) If you come with a train to Antwerp, you don’t need a taxi or public transportation to get there - just 3 minutes walk.

The twin beds were too narrow for my taste, if you rotate a lot during your sleep, choose double room even for single use. Too few electric sockets, haven’t found any at the bed. Only 2 cups of nespresso-like coffee are free, for 1 night it’s ok, but for 4 nights? No specific view from the window (but it is quiet at nights, that compensated). Haven’t seen a bathrobe and slippers in the room, maybe I didn’t notice? I wish that swimming pool and sauna worked longer hours… But these are small points which didn’t make my stay worse! And the wonderful stuff made all the inconvenience just evaporate :)

Location

I came back to this hotel because I liked it. There is a girl working at the reception, I don't remember her name, she has Asian appearance. I wouldn't want to have such an employee, she has a very bad attitude towards guests. I don't want to return to that hotel if I meet such staff.There was a guy who worked with this girl, he was completely polite and nice, he agreed to change the room and gave us a good number, he also helped us carry our suitcases. Thanks to him.

Top notch quality in every detail. I’ve had a late call meeting in my last day and didn’t have any shirt ironed and asked a housekeeping lady if I could get it ironed by the laundry however she called her manager and the manager said no because I only had 45 minutes to get ready. I said no problem I will try myself in the room. the same housekeeping lady knocked my door and said “son, I will iron the shirt myself here don’t worry, you can’t go to the meeting without a perfect shirt” she came in and indeed ironed my shirt at 4:50pm when her shift was supposed to finish at 4:40pm and she had more rooms to do. I can praise enough this lady for what she did and the fact that she could have easily not say anything to help me but instead she stayed even longer at work to help me out and ironed my shirt perfectly well. this things are priceless and I’m glad I’m able to at least share this year and this lady can get the recognition from a superiores because even when the manager told her it’s impossible to iron a shirt in 45 minutes she managed to do the “impossible” I will be always grateful not because of the shirt itself but instead for the kindness this lady (who I sadly don’t have the name) showed to me.

perfect location with fine restaurant

We came with 2 heavy suitcases. Lady at the reception sent us to wrong elevator. Did not even apologize when we returnied still carrying those suitcase. Let alone somebody would help us. Overall service is less than it used to be. Lazy management ?

Large comfortable rooms well soundproofed from outside. Nice breakfast, though on the expensive side. Good-sized swimming pool. Plenty of space.

The first room I was offered had a humming sound from the electrics or fan in the ceiling. I changed rooms and the second room was quiet at night, although there was a rhythmic sound (like dripping water) coming from the cistern and the ceiling fan during the day.

The location and view from the rooms were fantastic. The staff was exceptionally professional and very welcoming. We had a great time and will be staying here anytime we visit in the future. Bonus points, the train station is literally a 2 minute walk away.

Great location for those who want easy access to the train station. Feels secure in what is a busy area. Plenty of options for food. Peaceful and good aircon (we were during the heatwave). Hassle free check in and check out.

Nice hotel on nice location with nice swimming pool

No invoice received via email and many problems to get the invoice and data right (although data was provided with booking.com). Many startup problems due to inexperienced staff to get to the swimming pool