This is the best hotel we have ever stayed in. The room was beautiful and had everything you could need in it. The location was central to everywhere we wanted to visit and we could walk everywhere. The breakfast was in a class of its own. The best breakfast we have had in the whole world. They just kept bringing little extra dishes that the chef had prepared and the quality was something else. Even offering glasses of champagne. We all had a spa treatment, which was wonderful and good value. All the staff were excellent and made our stay a very special one, creating memories that we stay with us for a very long time. The staff just couldn’t do enough for you, even parking our car on arrival to giving us water and a little jar of mints for our journey home. Can’t wait to stay there again.

We definitely liked the location (on a quite street but just a minute away from the main market square) and the hotel itself is very beautiful and renovated, although located in a historic building. Breakfast was lovely, included everything one may need: eggs, fruits, cheeses, pastry etc. I would specifically thank the personnel. All of the them were very polite and helpful. We've left a personal item in the room and the personnel helped us with delivery in a very short time. Thank you and good luck!

As we travel as a family with kids, we would prefer interconnecting rooms, but there are no in the hotel, so we were provided with rooms just opposite to one another. We stayed one night and it was ok for us.

My new husband and I stayed for three nights as part of our honeymoon and we were blown away by the exceptional beauty of the hotel and the service we received throughout. It is so central while also feeling tucked away from the busy areas. The hotel is so beautifully decorated and elegant. Every member of staff from check-in to check-out was excellent - they couldn’t do enough for us to make our honeymoon special. We can’t thank you enough for our wonderful stay!

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Location was central to all Bruges activities and the staff were very helpful. Coffee machine in the room enabled us to bring in food for breakfast, since the breakfast cost was very high. Hotel decor was very attractive and comfortable.

Room was a little small and we had trouble adjusting the lights. Our room faced the street and was a little noisy at times. Everything else was fine.

The hotel is beautiful, the staff is awesome. Location was perfect, just a few steps from city center in a quiet road. The room is quite small, but it is ok for Europe standards. They offer all the amenities of a 5-star hotel, and everything worked fine.

Instead of big bed, they put two single beds together with a queen size mattress on top which make it really uncomfortable to sleep. Room temperature a bit hot

Nice hotel in the middle of Bruges. They have a Michelin starred restaurant, which I didn't eat at. I'm not a foodie, so never tried it. The staff is extremel accomadating. Sadly, I had no cash to tip with, which I did regret. The rooms have high ceilings, lots of decor. We would stay again.

There was no possible reason to complain about anything.

I can’t say enough about this lovely hotel. The service was impeccable and the staff was so kind and helpful. They went out of their way to make our anniversary celebration memorable, leaving Champagne and Chocolate in our room- The chocolate was divine! The rooms are spacious and quite comfortable and beautifully decorated.The location is perfect as it is just off a side street near to the main square. Much quieter! We unfortunately did not get to dine in the restaurant due to other plans, and now regret it. We did make it to the bar for a pre dinner cocktail and the selection is amazing and unusual! I was introduced to a gin produced from olives which made a scrumptious Gin and Tonic! Overall we had a wonderful stay and would highly recommend The Heritage when visiting Bruges.

The property is beautiful and located in the city center. The staff was exceptional especially the gentleman that assisted with breakfast.

Because it’s in the city center we were awakened by people celebrating in the street all hours of the night. The bed mattress was not comfortable for a relais châteaux. Need a comfortable area to relax and enjoy the atmosphere.

This hotel is amazing, the location, the decor, the staff and service is amazing. Rooms are fairly quaint, but the amenities are wonderful. Highly recommend for a couple staying here and getting the “Brugge” experience.

We weren’t able to enjoy the restaurant since it was fully booked for our stay, which was unfortunate, but expected as it was over the holidays.

The hotel is located in a lovely historical building on a side street. The location is superb - just a short walk to the market square and to shopping, other dining options, and points of interest. The staff are hugely competent, friendly, and helpful. In reality, the staff of the hotel are its crowning glory - making us feel like valued guests, whether at the reception, in the restaurant, or even when leaving the car to be parked. The rooms and public facilities are very pleasant and comfortable, with a very luxurious old-world atmosphere. It's a highly recommendable hotel of charm, quality, and above all, service. Our stay was excellent and memorable. When we left the hotel, the receptionist followed us out to the street to make sure everything was OK, and handed us a bag with a few hotel souvenirs and two bottle of water for our journey. How thoughtful!

There was nothing about staying at the Hotel Heritage that didn't please us. We were very well looked-after indeed.