Hotel room was great. I didn’t use the pool as we were in Calgary to visit friends. Lounge was average the bartender was great; she was friendly & fun to talk to.

Restaurant or lounge, we didn’t bother. Restaurant on Sunday brunch was overcrowded- likely out of province tourists. Wow, all the extra taxes and creative add-ons costs, added an extra $70 to the $370 booking. AirBnB or B&B don’t do this no wear near as much.

We had a great stay in Calgary for a few days! The room was very spacious, quiet, and super clean. Had everything we needed. The elevators were very fast and we rarely had to wait for one. The pool area was fantastic and really made us feel like we were on vacation! The water was nice and warm and there were plenty of lounge chairs and a good mix of sun and shade.

The location was easy to get to and nice and central to everything we wanted to do, however it was in a more industrial area with no restaurants or shopping close. would not want to stay here without a car.

The food was very good and a bigger meal that we usually have. The staff were great too. Loved the atmosphere in the Dining Room. Couldn't have been better. Definitely plan to stay again when were in town.

The outdoor pool won't be available in a number of months that we would be in town. We would love to go again with the grandchildren but the outdoor pool would be a decision breaker. That's the only thing I would prefer a bit different.

Beautiful hotel & close by many amazing places. The staff was very pleasant & accommodating. Extremely comfortable & clean.

When housingkeeping came to change the bedding, they didn't. They just made the bed with the same bedding that was already there. I also had some change left on the counter (about $3-$4) that went missing as well. Not a big deal, but still.

Excellent customer service. Left behind an item in my room (after my stay), contacted them about it and they located it within hours (I was able to pick it up at reception).

There was a flooding in the lobby washroom and I walked into it (there was no sign to warn customers) :-(

Location worked for us (close to shopping centres), room was super clean/well appointed - there was a good kettle (which any tea drinker would appreciate), very comfortable beds. The breakfast was great, served was amazing!

My only complaint was icy/unfriendly reception both at check in & the next morning when I had a simple question. Perhaps it's subjective... if you like interacting with haughty/petulant people you'll be fine.

The rooms are spacious and well appointed. The beds and pillows were very comfortable.

The jazz music was nice, but the acoustics weren't that great in the open lounge.

The food is very nice- we had both room service and breakfasts. The styling and amenities in the room were of good caliber.

Restaurant staff were beyond reproach- professional/friendly/attentive. The desk staff seemed perpetually distracted and busier than was warranted for the situation. We stayed for 2 nights- our room wasn't "refreshed" the second day- granted, we didn't leave the room until noon, but no one came to replace coffee pods, make bed etc.

Clean and comfortable rooms Front desk staff very kind and courteous Beautiful hotel

Would have given a 5 star rating but we had a late checkout and had a do not disturb sign on our door. Housekeeping was pounding on our door very early and kept yelling "housekeeping" which woke us up and we had to tell them.

Updated. Decor art in the rooms very nice. Large rooms with more than ample space. Pleasant and helpful at front desk. No little bottles but environmentally friendly bathroom items.

We are used to complimentary breakfast when staying in hotels but this was not offered. There is a restaurant. The scent of the shampoo/body wash is somewhat offensive so if you have asthma or are sensitive to this remember to bring your own!