The staff was super friendly and helpful and accommodating. The grounds were well maintained. The rooms were clean and tidy, even the floors were mopped. There were wonderful amenities that were all working well. It was in a great location and easy to access all the important areas.

There were a lot of people smoking on the area. Some of them were in designated areas, but some of them were not. Its hard when you are traveling with kids when the other guests are smoking outside of designated areas. I know that is probably hard to enforce, but it would help. It would also be great if there were amenities like paper plates/bowls/utensils/etc that are available to guests if they so need.

The location was nice and central to any where you want to be in Nanaimo. Its quiet and cozy enough stay for a night or two! It was only a few mins away from the Ferry terminal so made for a quick stop to check in before we had our adventure!

Well the giant ant I had to battle to get in the door was a great start. The water pressure was pretty terrible, the shower was nice and tiled with a non slip floor mat and a great big rain shower head...well the water drizzled out and barley covered one person. The one way parking lot was a bit sketchy

Fridge + microwave + coffee machine was perfect for my needs. I had an air-conditioner & a fan which was perfect : cooled the room down ... then just the fan at night for sleeping. Liked having the Korean restaurant on site - after a long day at a workshop it was nice to not have to find food ! Balcony off the room with table & chairs just perfect for morning coffee & breakfast (my own) overlooking the palm trees in the garden square, and relaxing with a glass of wine at the end of the day. I liked the floors being wood : never been crazy about carpeted hotels ! Despite being on the corner of a major intersection - not at all noisy. However - this offered instant access to the rest of Nanaimo - only 7 mins from the Ferry terminal. Very quiet - no disturbances even though it was a weekend. Free parking conveniently near the room .

The TV was big - but very complicated to access - so after a while I didn't bother. However when I asked for assistance a maintenance person came up right away and adjusted the settings.

The renovations were very nice, a lot of thought went into little extras that lost hotels don’t have, little extra touches. The pillows were amazing, and they had lots - whic is rare in hotels, the beds were clean and comfortable , I got a great sleep - which I never usually do!! There was a portable air conditioner in the bedroom and two fans in the main area that kept it cool. Semi private little decks outside with a chair and little box of flowers, a little elegant metal vanity in the bathroom with soaps and shampoos set on with a facecloth fanned out behind them, extra large towels on the clothes rack outside the bathroom (what hotel ever provides extra towels) it had a huge shower head so the shower was fantastic! This was way nicer than many 5 star hotels. So clean and refreshing. We were on foot, and it is located in walking distance to restaurants and amenities. Overall 5 star rating from me, I highly recommend this place and I will definitely be back!!!

Can’t say anything, it was as close to perfect as you can get!!! :D

This place has been recently renovated! the bathroom was really great, the rooms have nice facilities. Everything you need for a nice budget stay. Many more expensive places are less well kept and convienient.

The room had a smell of cigarettes' smoke upon first entering. I opened the windows and it was enough to let the air flow. If you or your partner are very sensitive to smells etc it could be a bit much. However, for me it was fine.

The room I had was clean, in excellent condition and well-equipped. The shower had a rainfall shower head, which I particularly like, the bathtub surround was spotlessly clean and there were was a separate vanity area with new sinks. The bed was very comfortable. And . . . given the weather was very hot, the air conditioner was much appreciated.

For the value they charge, Port-O-Call is a great place to stay. Always very clean, with helpful and and very friendly staff. I have stayed here several times and have always had a good experience with them.

The only thing that this time made a bit of a discomfort for me was the leaking of the bathroom ceiling. It wasn't much, only a few droplets and was taken care of in a timely manner. It didn't end up being a major concern.

The rooms were comfortable - the beds provided great support and contributed to a good night's sleep. The air conditioning unit provided helped with the intense heat during the days of our stay, which head to a brief power blackout, which is par for the course when the temps were above 25 C. I liked the compact wash basin in the room which was similar to what I have in my house...as this stay was a slow re-introduction to city life (we had been on an island jaunt). The bathtub and shower was good.

For an older building on a major highway I felt they did quite well to offer the best they could with the location. the suite offered a very clean room and a very deep tub to enjoy a relaxing soak, which is unusual for motels. the updates to the suite included the floors and full bathroom. Plus there was ample hot water and excellent water pressure!

The main bed slip could be updated as it makes the first vibe of the room feel old, dated, and question how clean the suite really was. One of my concerns was the location of my vehicle and not being able to see it from my room. having security cameras around the property would make your customers feel less anxious about the location and their property. For the customers to see a security camera monitor on the lobby would put them at ease.

Our room was clean and comfortable and the manager met us to let us in as we had a late arrival from Vancoouver.

This is an older hotel and the parking is a bit tight for larger vehicles and SUV's like mine. That said I don't know how you expand the parking area without losing spaces.