Very clean, close proximity to shops and restaurants, excellent staff and service.

The technology in the rooms needs to be updated. TV systems are old and don’t let you stream from your own devices like some other hotels have. TV doesn’t have any apps such as YouTube for simple streaming, so you’re limited to what is on cable or to purchase something. Also, their stereo alarms are dated. They have a dock for iPhones from a long time ago, don’t have Bluetooth connection either. We were disappointed with the dates technology in the rooms.

As soon as we arrived at the hotel, the staff greeted us extremely warmly and were so excited to see us. Upon discovering we were on a trip for our 20th anniversary, they upgraded our room to a full view for the pier!!!! It was absolutely gorgeous. The room was super comfortable and the area was amazing.

There was nothing that I can think of that this hotel could've done to make our stay better. This was an amazing hotel with amazing staff and amazing amenities. Our only regret is that we didn't have time to use the amazing amenities in this hotel.

location is amazing . many shops, restaurants and public transport nearby to downtown Vancouver. the pool and gym facilities are fabulous as well. the staff in pool area are nice and attentive . the sauna and steam room are added bonus .

the beds could be more comfortable and the sofa bead was really uncomfortable for adults . also shower heads water stream to weak. also staff in the lobby restaurant seemed frazzled on some of days and their service suffered somewhat.they forgot bring spoons to stir coffee , they also forgot to bring toast for one of the breakfast meals until asked . the rest of staff at front desk and room attendants were wonderful and pleasant.

I based out of this hotel before and after hip replacement day surgery at Lions Gate Hospital. This hotel is convenient to the hospital (5 minutes in a car) and we were able to park near the elevator post surgery which was helpful. I booked a room with two beds, there was a small fridge with a freezer so ice packs stayed frozen. The bed was a good height for post surgery access and it was very comfortable. A good experience in all.

I wish there were USB plugs in the room either in the walls or lamps, there was an old school alarm lock with the old charge port for early iPhones which wasn't any help so we had to use the TV USB to charge phones which was inconvenient and annoying.

Location was great as it’s very close to the bay, stores and restaurants. The room was very clean and nicely updated. The front stuff was friendly. We could park underground parking. The 25 m pool is great.

Nothing

Excellent location, especially for Friday night market and live music. Spacious room. Good restaurant. Swimming pool and sun terrace were a bonus.

Booked for 3 adults in king studio but room only made up for two. Quickly rectified by housekeeping. Sofa bed made up. Extra cup and glass given but was removed again for second day. Instructions for microwave would have been helpful. A few hooks and shelves in the bathroom would be good. Parking expensive.

took few minutes to walk to/from Sea Bus and grab a day pass and you can travel all over! Only a 5-7 places to eat close by and very busy and not great food choices… loud on Friday night with street market and bands.. but nice for something to do. nothing opens early. great pool, hot tub and deck for sun tanning and relaxing after a long day on the go!

comfy beds… great bar downstairs.. great staff.. not much to not like.. over all great stay!

convenient location relative to food, transit, public spaces, and exceptional views of downtown across the harbour. Modern, clean, and sleek layout of the hallways and up to date facilities. Friendly and efficient staff that are quick to help. The balcony was a great size as well and the windows were large plentiful, causing us to barely need to use the lights.

would be nice if a tooth brush and tooth paste were part of the included toiletries. Not a big deal

Great location; centrally located in Lo-Lo. The bed was comfortable, the room was spacious, and the view was great. The staff were super nice and accommodating for our early check-in. The food (breakfast and dinner) was great! I loved this spot and will choose here again in the future.

The gym could update some of their equipment.

The location is perfect. Room with a balcony and harbor view. Easy walking to restaurants, pubs, markets, pier, waterfront, and Seabus. The Lobby Restaurant has lovely breakfasts, and the pool is on the 3rd floor. Just park your car in hotel parking and enjoy.

The drop off and loading zone on s small.