Location is perfect for those attending TED conference.

The lights near the coat hanger didn't work. The lights along the window didn't work. I stayed for 5 nights and both these electrical issues remained unfixed.

Stayed in the Boutique Queen Studio and it was a reasonable size for 2 people for a few days. The hotel felt luxurious without being pretentious, the staff were very courteous and always spoke to you. We ordered food on room service from the restaurant and it was delicious. Very good use of technology to help make the stay easier and more comfortable but staff still available to help with anything you need. Underfloor heating in the bathroom was lovely.

The shower pressure was low which was a bit disappointing. Due to the central downtown location it could be a bit noisy with sirens (we were on the 8th floor) but earplugs sorted that. You get noise in all city centres.

Breakfast is excellent, switched each day, staff are very friendly. Room is comfortable and with good view, we will be back definitely.

Taxi is hard to book, Uber is not working there.

I stayed 7 nights in this hotel from 27th April till 4th May 2022 and had excellent experience. Location of Hotel was perfect. 5 min walk to Canada place. Close to many restaurants, shops and malls. Even we walk to Stanly park that was 20 min walk. Staff were very nice, specially Mr. Farshad who was very polite, helpful and kind. All of them helped me to visit best parts of Vancouver with best and reasonable cost. They always welcome us with beautiful laugh and very polite manner. I think staff of this hotel is the most valuable part of the hotel. I will stay in this hotel again for sure if I visit Vancouver.

Breakfast was not buffet and we should choose from a menu every day with 4-5 options only. Also we could only have one drink every day, I mean coffee or tea or orange juice and second one was chargeable, although we had paid for breakfast.

Big, bright, modern room. Excellent cleaning and reception and concierge staff were excellent. The location is in just about the best part of downtown Vancouver. The staff were extremely welcoming, from our first arrival, and every time we came in and went out of the hotel. They made sure they got to know us as guests very quickly. Very impressed, would highly recommend.

Our shower panel seal was ineffective, meaning that water streamed onto the floor after even the shortest of showers. We had to use our towels each morning to keep the floor dry, meaning we weren't able to reduce the amount of towel changes during our week. We did advise the hotel on the first morning, but this wasn't rectified. That said, any other query we had at the hotel was swiftly actioned and the hotel was very accommodating.

The room was spacious, clean and decorated well. I loved the outside space in the morning with coffee. The bed was very comfortable and sheets and linens excellent. the sofa bed mattress was great which is a bonus! The employees from street level, baggage and front desk were exceptional. Easy walking distance to the port. Loved the history of the building!

Please include wifi for free. The restaurant was expensive for just 1-2 nights. I could have used a small cafe as the close coffee shop was closed… but i was given a 10% discount card for the next coffee shop! Again easy walk to other places. Honestly, really had a great stay.

The location was great, convenient to the Sky Train and downtown. The staff at the hotel was the friendliest we’ve ever encountered…every single employee including the maids wished us a good day and the concierge staff were very helpful. I liked the heated floor in the bathroom. The restaurant in the hotel was good.

There was no closet in the room; instead there was a free standing unit with hangers for your clothes. The bed was on a platform that extended several inches, making it a hazard to navigate around. The bathroom had the world’s smallest sink. The room rates were expensive. Overall we were disappointed in the room.

The service from front desk to housekeeping to dining were exceptional. Staff were courteous, helpful and upbeat. The room was spotlessly clean and the whole hotel very chic and well maintained. The location was excellent, easy access to all downtown attractions and shuttle services. Lots of food and shops just around the corner. Would definitely stay again and highly recommend. Oh on the first night I casually mentioned in the in house survey that I wish there were more chairs in the room. Within 30 minutes management read my response and sent up extra chairs! Very diligent service, beyond all expectations and experience.

It’s a ‘green’ hotel working hard to meet the highest standards of environmental friendliness. As a result, some aspects of the room were not as comfort friendly eg minimal shower head and tap output as well as dim lighting inside the room. However, given the purpose of the design, the inconveniences were worth the effort.

Nice location. Great staff at the front door. Spacious, comfortable room that has everything you need for a three night stay. Quiet air con system in the room and underfloor heating in the bathroom.

Room was a bit dusty in places and the tablet you use for ordering room service etc was very grimy. The main LED bathroom light flickered a lot. Room service breakfast was disappointing for the price - coffee wasn’t great and didn’t even get butter for the toast.

location and staff