Best Western Summit Inn

The breakfast was very good and had a nice selection. The room was comfortable and clean. Staff was nice and helpful.

The location is great for my needs. I also like the included breakfast. The beds are always comfortable, and the staff are good to great.

My main complaint after many stays at this property is the electrical outlets in the rooms. Most of the outlets in the various rooms we’ve stayed in here over the past 5 years have been “loose.” Sometimes to the point that they don’t work at all, or at best work only if you position your plug in just such a way that it connects in the loose outlet. This is very problematic, especially near the bed where there are very few outlets to begin with. And it seems the worst with the outlets located at the base of the lamps. It really makes this property undesirable.

Super clean, and newer facility. Awesome pool. The amenities with arcade. Spacious to keep children busy. Dining area was good, management and staff were all very friendly and helpful. Breakfast could use a few more choices, but works. Absolutely loved and appreciates the comfort. Many thanks to the management.

Because of the pool and local major atteaction of Niagara Falls - most fun activities involved lots of wet clothes, towels. With large groups, use of dryer with so many clothes were necessary. Having 2 more washer dryer would make it really helpful not to look for local laundromat in vacation.

The staff was awesome!! Ms Sara at the front desk always greeted us with a smile, and was so kind and helpful with our rambunctious 5 year old. Mr Jamal in housekeeping had the best disposition and even let my sons help him with taking care of our dirty linens. He always went out of his way to help our family feel comfortable. Ms Taresa and the other breakfast hostess (so sorry I didn't catch her name) kept everything fresh and stocked at the delicious and robust breakfast they offered every morning. Great experience! We will be back.

It would have been awesome if there was a bathroom in or very near the pool. With little kids, every time we got out of the pool, we either had to sprint to the room for a potty break, or all the way down the hall to the front bathroom...but I was really worried that someone might walk in, not expecting the floor to be wet, then fall and get hurt because of us. It seems like a small bathroom in the pool area, or just next to it, with non-slip flooring would be much safer and more convenient for folks who swim with little kids.

The location, staff, and price were great. The front desk staff were super friendly and helpful. The room and pool were clean. The grab and go breakfast in the morning was a nice touch, along with the lobby coffee machine. I was very pleased!

This was our first trip to Niagara Falls and everything went as expected! Friendly staff, clean and comfy room&bed, and excellent water pressure which makes for a great shower. Breakfast was grab and go(muffins, yogurt, fruit and delicious coffee). This hotel is not in the heart of the city, but still within 10-15 minutes of the city and all the Niagara Falls attractions. Also, tons of restaurants and shopping outlets near by- all within 15 minutes of the hotel! Thank you to the staff for a comfortable, enjoyable stay in Niagara Falls!

Not a huge deal, but the Plumbing needs to be looked at. Water in the bathroom sink takes a little bit to go down the drain.

The room I stayed in was very comfortable, there wasn’t much of a view. but it was very nice. breakfast was on point, every morning. The staff was very nice, from checking in to housekeeping and also the breakfast staff. Overall my stay was comfortable.

just a few things to brush up on. I did left the tag on the door for my room to be clean. however when I returned, clean towels, soap, bin emptied etc but the beds was not made. when I phoned the front desk, the answer was a bit shocking. I was told that the room couldn’t be clean, because they were short staff and no rooms was clean that day. the sink in the bathroom was taking a very long time to run out. a bit annoying but we manage it.

the rooms were clean, I was able to do laundry too in the hotel. I was not happy with the breakfast. I understand is Covid-19 time but I think the Hotel could arrange to have a nice hot breakfast and everyone to sit appart . for Hot breakfast we had individully wrapped muffins , yogurt, banana or apple and juice and coffee or tea. I feel like they could put little bit more effort in to the breakfast time in the hotel. Otherwise it was nice. I am not a big person but I travelled with kids and they like nice breakfast

Clean super staff

Just sofa bed had no linen i had to bother front desk late at night for them...great staff super clean just needed microwave

Love the classic arcade, though we wished some of the machines were in better working condition. But we did get our quarters back so no real complaints that ruined the experience. The staff were very considerate and helpful. I even want to give a shout out to Juan who made sure my fiance got her expensive jacket that she accidentally left in the room. Not only that but he provided great service when we needed it as we were leaving.

It would be good to have more vegan options, bagels are what we usually see but there wasn't any available, at least for that morning. We don't really expect it either and are used to not seeing vegan options available but it would be a nice surprise for a change. There was, however, some apples and bananas so we weren't entirely starving.