The grandure of the entire experience. The attention of the staff was exceptional. The proximity to Nanjing Lu is a major attraction.

The hotel does not accept Tap and Pay credit card facility, you need a physical card. Strange for such an exceptional and high end hotel. Also, taking a deposit of 90% is abit on the nose. Don't trust the guest? A deposit should be just that...a deposit ie 50% or less.

Colonial style, space in the room and the bath I can fit in as I am 6’1 tall. Fairly well maintained.

Hard to pick out one but it may be the outdated TV and the weak aircon. It got the room to be cool enough to be comfortable but I could still walk around naked fine with the aircon set to 15degs. I think the coldest the room got to was 23degs which still better than the 33 deg humid weather.

Good spread at breakfast, including Western & Chinese dishes. Staff are accommodating and always happy to help. Nanjing Road pedestrian street is right on the next corner. The nearest metro station that connects straight to Pudong Airport is just 7 minutes walk away from the hotel. There is also a good restaurant that serves pot, noodles, and heavenly dumplings right in front of the hotel.

Make sure that before you take anything from the fridge or the offerings they have on the counter, you know how much they charge for it as its 3x the price when you buy it from the convenience store i.e. nuts - RMB 35(RMB10.58 outside), bar of chocolate RMB 35 (RMB 10).

Grand Central Hotel Shanghai is a truly exceptional hotel. The location is fantastic, situated in the heart of Shanghai's bustling city center. The rooms are elegant and well-appointed, providing a comfortable and luxurious stay. The staff members are attentive, friendly, and go above and beyond to ensure a memorable experience. The hotel's dining options are excellent, offering a wide range of delicious cuisine. The facilities, including a fitness center and spa, are top-notch. Overall, Grand Central Hotel Shanghai is a superb choice for travelers seeking a luxurious and convenient stay in Shanghai.

Hotel has a very convenient location next to Nanjing Road. Very close to the Bund. Very quiet rooms, comfortable beds. Helpful staff.

I am staying at Grand Central for years and it became a bit outdated. The rooms are packed with plenty of useless accesories (f.e. different boxes) and some rooms should be renovated. The breakfasts are too simple and too Chinese. There are many Western guests are staying there and the selection of western food is very basic. The quality of food is also on average. There is only regular milk. No soy milk which is so popular in China.No juices - just drinks.

Excellent location with easy access to train stations and eateries. Helpful staff/concierge. We can’t get early check-in nor late check-out (flight was early arrival and late night departure) but they are able to hold our luggages. Room is big and bed comfortable (on firm side though) but pillows are a little flat. Breakfast has enough selections though menu doesn’t change (chef does prepare omelette or sunny side up eggs on requests). Room service available (even late night supper if recalled correctly).

location is great

no view

Location was good, neat and clean, all facilities available but food is not good enough for Indians.

The food was not good enough for Indians. We requested them to prepare atleast one or two Indian food items they denyed our request. There were about 15 to 20 rooms occupied by Indians even though they said not possible.

Service oriented staff. Every request is answered swiftly and effectively. Relatively large rooms, well equipped. Cleaning maintenance is very good with attention to the accessories (hygienic and basic cosmetic supplies of good quality and generously exist in the room). Welcoming atmosphere, very convenient and large lobby area that enables long stay both for social and for business' meeting.

What a hotel experience should be at a reasonable price! Staff are friendly and attentive. Concierge was very helpful. The swimming pool and sauna health spa are a delight. The rooms are grand and beautiful. The lobby is inviting and welcoming to sit, dine, relax, read, etc.! We'll be back!