I was hesitant to book this hotel because of some of the reviews but I am so happy I booked it anyway. I will most certainly be back. The area around the hotel is safe and fantastic. Packed with excellent restaurants (Maraflor and Osaki are two examples), nightly entertainment, high end shopping mall, 24 hour groceries, cafés and more! I was so delighted in almost every way. I stayed in the best suite and it was packed with features: 2 person hot tub, living room with a fireplace, office area, kitchen area with full size refrigerator, safety deposit box, television, beautiful and large bathroom. They have an underground parking lot which was amazing, despite some minor issues (see below)! And the kitchen staff really sealed the deal for me. Carolina in the restaurant spoke English and was so sweet and accommodating. I told her I was vegetarian and every morning she offered to make me meat-free scrambled eggs. The food choices are plentiful, delicious and the coffee did not disappoint! I don't agree with the negative reviews at all. The staff was happy to replace my 2 towels whenever I asked and the building looked inviting from the outside. Inside, everything was clean and the upper floors are accessible by elevator. I do not feel that it is in need of renovations.

The negatives are as follows and are all minor: 1- the staff at the front desk was hit and miss in terms of speaking English but with a translator app it was fine. 2- the parking lot is a bit difficult to get in and out of because the door is controlled manually by the staff and there are lots of pillars which can be a challenge when there are a lot of cars in it. 3. The shower water pressure was mediocre but on a positive note the water stayed hot for a long time. 4. At night the outside sounds of partying and in the morning the traffic noise was a bit too loud but with a cheap pair of ear plugs I slept great.

good value for money; nice neighbourhood; kind breakfast personnel

visible mould on the bathroom door; old and not updated bathroom, as it was supposed ti be from the advertised pictures; no heating/AC, freezing cold during nighttime in Feb; we forgot a shirt in the wardrobe, called the hotel 3 days later and apparently, nothing was found; no one replies to booking messages

The hotel is in a very nice part of Bogotá with many restaurant and shopping options. The hotel is very nice and the staff were excellent.

The suite I chose showed a spa tub in the photos and in the description, yet there was no such spa tub in the room. When I asked, they showed me another room that also didn’t have this. Their photos and description need to be updated to reflect this. I would have rated this place a 10 had otherwise.

clean, location , security

they should say that taxes are not included when you book . you will get hit with 19% tax once you get there . not sure if this is booking.com or they . if you are not Colombian you can get it back in the airport .

I’ve been staying here since 2003 back when it was Casa Real and it’s always been top shelf. Great breakfast, huge rooms, very clean, friendly staff, good internet, right across street from the Z-Rosa park

No complaints

We had a large executive room, the shower was a bit difficult to adjust, the breakfast was ok but nothing special. Close to 93 park and the price for what you get is ok.

No major dislikes

Spacious, modern, clean, very well located. I really enjoyed my stay in the apartment. Virrey park is around the corner and Zona T with all the shops are restaurants 5 minutes away. I would totally recommend it.

Excellent location. Comfortable bed in reasonable size room. Balcony. Nice breakfast with eggs cooked to order.

Nothing

Location is perfect, good and quiet neighbourhood. Close to parque 93. Great, friendly and helpful staff

excellent value for money. very good & safe location close to parque 93. great room with modern amenities

nothing