The feel of the hotel was very luxurious. The staff were attentive. Great location. I ordered room service and the food came quickly and was delicious. I also appreciated the l'Occitane products and coffee in the room.

I asked several times about breakfast as it was included in what I paid for the room and I needed to check out early before breakfast was served. I inquired again as I was checking out and was told it was not ready as I did not specify what I wanted. For a high-end hotel, someone should have asked me instead of me having to ask repeatedly. Because I needed to leave and there wasn't enough time, I ended up getting a stale croissant and some fruit. This was a disappointment.

Great service and customer care from all the staff. We have stayed at this location several times and is always kept in top condition, everything looks like new.

The rooms that face the street are affected by the noise from the nightclubs, please try to do some soundproofing. The down comforters are a bit too much for air conditioning, so one has to put it on and off to keep at a comfortable temperature. It might be more functional to use several thinner blankets. Arranged transportation is very good, but a bit on the expensive side.

The location of this hotel is superb. Within walking distance of restaurants, shops, park. There is a supermarket close by as well. The staff was extremely helpful and service impeccable They set up tours for us which were wonderful. The room was extremely comfortable and well equipped. Large bath area, robes and slippers included too. Evening turn down service came with tea and a biscuit. Very cozy and very clean. Breakfast (included in our rate) was wonderful a Buffet but you could also get eggs cooked to order.

The street was a bit noisy. We were on the front of the building overlooking the street. When the trash was collected from nearby restaurants, it woke us up. If you want silence, ask for a room at the back.

Everything was perfect from check-in to check-out. I arrived a little bit early and my room was already ready, the room is beautiful, the bed extremely comfortable with perfect sheets. Every single person from the staff was very warm and always willing to help. I love that Sofitel prepares your room at night and with some delicate details to make you comfortable. The best stay I could possibly have. Breakfast is the best in town.

Nothing, everything was perfect.

The location is great, beds are extremely comfortable, towels are large, staff is kind, helpful and friendly.

We had an early check out and wanted to have breakfast, although we were assured that we could get our eggs since we were the first there, after 20 minutes the eggs hadn’t arrived so we left without. Altjough we didn’t have to pay since we are tourists there was news about Taxes for non tourist stays. Theze should be mentioned in the booking not notified upon arrival. Response time in booking.com is quite slow.

Lovely 5-star luxury like an oasis in Bogota Zona Rosa - international standard 5-stars Very comfortable room - comfortable bed and good sized room Professional staff that made us felt welcomed and safe Location is good - near many fancy restaurants

Great location, friendly staff and excellent restaurants all along the same street.

We were only given the cocoa tea (to help with altitude) on last night of our 5 night stay. It would have been really helpful if we had had this service every night.

Super comortable beds. Great localisation, incredible beakfast. Staff. The cosmetics L'occitane

AC did not work propertly. At the check-out we paid the additional payment for "hotel seguro". Nobody told us it is optional - that is not fair.

The hotel provides good service. The breakfast is very good.

The rooms are small and have very low ceilings which make it feel even smaller. The beds in the standard room are extremely small, two people would not sleep comfortably in such sized beds.

The property was comfortable and the staff was friendly. The location is perfect: just a short walk to the bustling bars and restaurants, but far enough away to where you don't have too much noise pollution. Our stay was only one night, but it was comfortable and just what we needed.

Nothing - we didn't experience any issues.