The suite I had was spectacular. It was so comfortable and well laid out. Very elegant but felt like I could live there! The staff was so nice and helpful. I took a fall on a sidewalk near the property and got scratched up quite a bit. The staff brought out the first aid kit helped clean my wounds and bandaged me up so I could still go out and enjoy the night with my friends. Everyday they checked in on me to make sure I was still doing fine. I felt cared for in every way. The grounds were so beautiful like you were in tropical garden! Just exquisite!

There was nothing I didn’t like. Everything was done to perfection.

The way your employees treat the clients is exceptional, me and my wife travel around the world and we consider your hotel to one of the best that we stayed. Duvan, from the front desk did a great job, He treat us like a top class five stars hotel's concierge. Please congratulate him. I don't like writing review, but you guys really deserve it, and people must know.

Nothing, everything perfect.

Was certainly one of the largest Jr Suite rooms I've ever stayed in, and the bath/spa was also enormous, it had a stairway to 2nd floor balcony over the pool. We were greeted with drinks at the front desk as we checked in, and from that point on everyone on staff was absolutely wonderful. We had dealings with the Front Desk, Maintenance, Maids, Bartenders, Baristas, Waitstaff, and without exception they were all friendly, and very capable, The building was clean top to bottom there was never a time when staff wasn't cleaning SOMEthing. Breakfast was excellent, nice presentation, fresh (though the menu didn't change much in three days), and we were well cared for. Wife insists we will return.

About the only thing I didn't like was the use of Caracols (spiral staircase) on the way to, and inside our suite. But staff was excellent and took up all our bags and stroller to the 2nd floor. Even as we were checking out the cleaning women stopped what they were doing and helped bring our numerous things to the first floor. I've never seen that before anywhere. Note: There did seem to be another section of the hotel that had an elevator.

the location of the hotel is very good. The hall, very nice, the breakfast very good, the staff very attentive.

I have to say that the room is very small, without a closet, the bed is comfortable but the bathroom is a disaster, the carpet is dirty. The air conditioning with tremendous noise. I'm fair, that's why I say what I liked about the hotel, staff, resident, breakfast and location, the restaurant was very good, but I'm sorry about the room but it was not at the level of the hotel

The staff was exceptional , very friendly and always will to assist. the property was very clean and taken cared off. The food is finger licking good. Shout out the them. The room service was excellent. I loved this place. my husband and I took a tour of the beautiful country of Colombia which means we had to book different hotels around the country and over all this was the best. Don Julio was very very very helpful and always will to serve in every way possible, my husband loves him. Thank you guys. you guys are the BEST. BEAUTIFUL PLACE🤍

everything was great. Couldn’t el ask to any better.

Top notch structure, beautiful garden, breakfast, room confort, location and staff hospitality. Great options to eat around, very close to the city interesting places.

At night there are some birds singing which is beautiful but if you have a light sleep might bother a little bit of your rest. The music in the bar (really closed to the rooms) start very early and a bit loud to a point that can wake you up if you have a light sleep so it could start a little bit later and/or low to allow everyone to rest perfectly.

The hotel staff are so friendly and helpful. Airport pickup was easy, affordable, and reliable. I requested a bouquet for the room for arrival and they even matched the example picture I sent. Morning breakfast was always really fresh and delicious. We loved eating it in the beautiful garden. The suite with jacuzzi tub and back patio was so comfortable, beautiful, and private. We were in our own little world. And when you want to get out, there are dozens of wonderful restaurants, coffee shops, museums, parks, and great walks. For the same price in the States you would get an airport hotel so do not skip out on this beautiful find!

This is so minor... but I suppose the one thing is that if you need privacy in the restroom, the door is more like a wooden shutter and toilet is right next to the shower so it's a more open, intimate experience :-p

The suite (300) was superb! The steam room and terrace jacuzzi were wonderful amenities. I’d request that suite over and over again. The highlight of this property is a gem named Duvan!!! He exudes five star white glove service.

The food wasn’t consistent. Some dishes were excellent and others weren’t even edible! I was served a piece of sea bass that required a STEAK KNIFE!!! It was horrible. The breakfast buffet didn’t offer everything listed and the items that were offered left much to be desired.

incredible location of an incredible hotel and my suite was awesome! I had my own garden a jacuzzi in bathroom and a deliciously comfortable bed and pillows. the restaurant food was wonderful and staff everywhere so helpful! loved this place and I booked another amazing room with a special terrace to view entire city.

I liked everything!!

beautiful suite. the inside garden is the restaurant; very nice! the staff is super friendly and helpful.

we loved the a la carte breakfast the first morning. I guess since we were the only one. the second morning there was a breakfast buffet, which was not so good since the warm items (eggs, waffles, bread) were kept warm rather than being freshly cooked.