Shangri-La Golden Sands, Penang

Shangri-La Golden Sands is always good - clean rooms, comfy beds, a range of facilities, private beach access, good food and helpful staff.

It was very busy, but this was due to it being the school holidays, I think. The rooms we were in also did not have carpeting. It's a small thing, but lack of carpet in such a good hotel is a disappointment for me.

Breakfast spread was good. The cafe is well set up and good service by all the staff. I enjoy it. Room is comfortable and i like the sea facing balcony.

The reception area looks crowded and does not reflect the brand. Could be made more cozy and lively with music and entertainment in the evening. Also, the check in and check out process is a bit slow

Its a great place to go with ur partner and also ur kids. There are.many fun things to do within the hotel vaccinity. My wife & kids Wished we could stay for more days. The kids pool is fun with the regularly planned event every few hours to keep everyone entertained. Our Rooms are spacious enough for us

We were sent to Sigi bar for breakfast because the main breakfast area is too pack. However the food at sigi bar definately taste different from the main restaurant and also a few of the food is not as "fresh" as the main restaurant. I assume that its prepared at the main breakfast area and then carried over to Sigi bar. The beach needs a regular clean up.crew too.

a mini waterpark & pool!!! very kids friendly.we came because of the pool , suitable for family with kids.

the room is small compare to the rest of another hotel with the same price.but because of the mini water park, we just need to "redho" 😆 and there's no carpet in the floor, so cold and please do something to cover the room floor.

Very comfortable, comfortable garden, only one issue is the beach, there are a lot of jet skies, boats,,,,, which disturbe swimming in the sea, these people are careless and come very close to you in the beach, it's one two or three but there are many like flies so be careful when swimming in the sea in front of the hotel, eventually we should swim in the pool

Beach activities are too much and too many, they are wondering around in the sea like flies and very near to the beach which disturbe the joy of the swimming in the sea, Also be careful when swimming in the sea as these boats and jet skies are coming to close , if you are not careful you be certainly hurt by the people

Room was spacious and comfortable Breakfast buffet had a large selection Swimming pool was clean and spacious The staff were friendly and very helpful

good view and good place for family

lifeguards too strict with some hotel laws that irrelevant to guest such as no tracksuit for parental accompanying kids in pool , hotel should go for “muslim friendly”, some guest dont wearing tights because aurat not because they refuse/not afford to bought.. if strict no cotton shirt/pants in pool can be accepted for reducing wet on the hotel floor but no tracksuit cannot be accepted to me as a guest

Good facilities for the family and good location Clean and well maintained

No hand and face towels provided on our first night Tissue box not replaced when it’s clear there are no more tissues Cleaning staff should have a proper checklist to ensure these minor items are not overlooked Reluctance of customer service staff to offer extension and the excuse is back to back booking which I find a Sunday check in cannot be completely full When I requested for 1 hour extension the Indian staff only allowed half an hour which I find ridiculous to be honest I had fond memories in my previous stay here when my son was young many years ago but these litttke shortcomings leave a lot to be desired

strategic location, easy access to private beach, night market, 24hr shop

check-in and check-out take a long time and queue.

The hotel was welcoming, staff friendly and helpful, room was a good size, with a comfortable bed, good tea making and ironing facilities, tea bags were expensive brand in cloth packs. Breakfast was 7 - 11, a large spread of food offered. There is a complimentary bus to Georgetown and also a public bus just outside the hotel, which is convenient for a number of destinations. To swim in the sea you need to walk about 100 m to the sister Shangri-La hotel next door, where there are no boats, but it is not a problem. Overall it was a good place to chose in Penang.

Check in and out are too long, computers are not fast enough and staff were mentioning that fact - the permanent queue to the reception is strange to see in an expensive hotel. The sun beds around the pool have no umbrellas. If you need an umbrella - you have to sit around a table with 6-8 chairs. Since very few guests come in large groups, tables have to be shared. Most people like to use the beds after a swim, but they don't want to burn.