Excellent location - right next to Metro stop and many buses so it was easy to get around the city Friendly, helpful staff Complimentary beverage in late afternoon

Room was too warm and adjusting the thermostat did not cool off the room significantly Hot breakfast items on our first morning were cold, somewhat better on subsequent days Didn't have basic amenities in the room (e.g., tissues, glasses, etc.) No access to coffee/tea except at breakfast

So friendly, clean, welcoming and breakfast was delicious.

Would have really liked a kettle with some tea, coffee and milk

This hotel exceeded all my expectations, a welcome gift for my son on arrival as this was a special trip for him. Lovely friendly staff, a social bar for guests between 4-5pm each day with free drinks, free coats to wear on the roof terrace given the time of year. Breakfast was fantastic! Location perfect opposite norreport metro station. Wouldn't stay anywhere else if we return to Copenhagen!

One tiny niggle is we were on level 5, bar is on level 6 so on the music on the Friday evening was quite loud in the bar and could be heard from our room but it is a city centre hotel so wasn't expecting total silence, it didn't bother us, a lower level floor would be quieter.

Room was perfect! They have chromecast so you can stream Netflix and more from your phone which is super convenient. They have happy hour with free wine/beer/juice each day! The breakfast was buffet style with everything you could want. The location is perfect and about a 10min walk to the round tower and next to most transport routes. The staff are friendly and helpful and make you feel welcome. It’s a must stay

As it’s in a convenient location the views aren’t the best but that’s nothing that can be helped. Just go up to the rooftop bar and it makes up for it

Great location, lovely room, friendly staff, good breakfast. Fantastic happy hour for free wine and beer at 4pm everyday.

My only gripe about the hotel was lack of toaster for non-gluten-free guests. There was a toaster for gluten-free guests which we could not use. This I fully understand, however, there was no toaster for other guests to use. We stayed for 3 nights and I asked every day to be told we are working on it, however no toaster arrived. Not good enough. I don’t think I’ve ever been to a hotel and not had a toaster at breakfast! Bathroom flooded quite badly every time shower was used as water did not drain away quickly enough, which left you paddling through the bathroom.

The hotel is perfectly located: just outside the metro station with direct connection to the airport, within walking distance of the city center, key sightseeing points and shopping destinations. Many shops and supermarkets around, a very nice part of the city. Rooms are well-equipped, and there is a bar on the top floor with very nice views and (!) free drinks between 4 and 5 pm.

(1) the reception is also at the top floor which is not convenient if you have heavy luggage. Maybe installing a quick check-out box at the exit area is a good idea (since the credit card data is recorded anyway this shouldn't be a problem) (2) the breakfast is a bit of disappointment as it's the same every day with no rotation; and frankly, given quite a small choice it gets a bit dull. Also, the breakfast time reservation system doesn't work and there are crowds regardless of whether you'd reserved a slot for yourself or not.

The breakfast and location were exceptional. The metro station to and from the airport was literally outside the door. The staff were warm and wonderful. Upgrades in bathroom and a clean room. Breakfast and happy hour every day on the terrace with views! Window couch in some rooms that you could sit and people watch, I include a picture from my window. A memorable stay!

The no refund policy with the Booking price. My flights were cancelled from Toronto due to severe weather so I lost a night in Copenhagen. Despite my documentation of flight cancelation and paying for an entire week at the hotel in advance, I lost $200 for a night I did not stay, even with informing them in advance so they could give my room away. I asked at least for a voucher to stay there again, but not even that.

Location & location. Just 10 steps across the street from metro and few steps more from train station. Super convenient to travel around Copenhagen and to and from other cities. Also very good breakfast, hot and cold. Room’s windows are sound proof so it’s quiet although our room faced the busy streets.

No air conditioning. They have temperature control system but it is not user controllable. It was 15 C outside at night but we felt hot and not able to have good sleep. We could open windows to get cold air but it was too noisy outside. I can’t imagine how could anyone stay here during summer.

Breakfast is out of expectation, location is excellent right above the Metro and S Line, view from the top is gorgeous, staff is friendly and helpful, mattress and pillow are comfortable, advocation of sustainability so housekeeping is upon request

Better to include refrigerator; as there is no sofa, for double rooms, should have 2 chairs instead of one, lighting system is a bit complicated; can’t have fresh air unless you can bear the noise from the transportation and passenger as it is a busy street, however the window sound proofing is good

I stayed at the hotel from August 24-27 and was overall very pleased with my experience. The hotel’s central location and proximity to the metro were great advantages, making it very convenient to explore the city. The breakfast was varied and delicious, which made for a delightful start to each day. The staff were friendly and helpful, which made my stay even more enjoyable. The room was spacious and comfortable, adding to the overall positive experience. Overall, I was very satisfied and would consider staying here again. Thank you!

While the overall experience was positive, there was a minor issue with breakfast. Despite having a reservation for breakfast, on the first day it was raining, and we found it difficult to get a table inside, which led to a bit of waiting. Fortunately, this was not an issue on the following days. Overall, the stay was good, but this initial inconvenience could be improved for a better guest experience. The room was spacious and comfortable, adding to the overall positive experience. The only minor drawback was the absence of a full-length mirror in the room; although a small detail, it could enhance the comfort further.