I can't say enough about how beautiful the grounds are, how nice the rooms are and the food was great also! We upgraded to the colonial club and don't regret it at all. Staff like Green, junior, freisca were amazing. Along with the woman in the colonial club lounge.

Let's talk about Francisco. He was our assigned butler for our stay. He's very nice and knowledgeable but every time we asked him for a reservation he would say to ask him later even though he asked us to go through him only. After asking him for the third time for a reservation for le gourmet he said we had a 7pm reservation for that night. We dressed up and got there and there was never a reservation made. We called and texted him and he has no answer for us. Other guests stated they had no problem getting a reservation but we could not. On our last day he came by and was annoyed we went to the front desk and asked them for a late checkout and not him. He said he would send someone up for out our bags at 2 that day any no one ever came. These are champagne problems but just still.

The resort is vast and very well-equipped. Great beach, and a nice large swimming pool. The compound is separated from the surrounding towns and feels very safe. There is very good WiFi all around the area, even outdoors. The rooms are large enough and I think all of them have a jacuzzi. Our room had an additional bedroom, so it was double the size. Jacuzzi is on the side of the room, so there is no privacy (bear in mind if you travel with family/children). There is a great balcony for all rooms. The poolside balconies are great, but you will have the noise of exercise activities and unwanted loud music each afternoon for around 1 hr. The food is good and there are many varieties. Breakfast is fantastic. There are several restaurants that you can book and have dinner in (in addition to many many places that you can eat). Book them as soon as you arrive. There is a market just outside the compound for buying souvenirs. The sellers are VERY keen to sell but harmless. They are all very nice people. But don’t forget to negotiate the price. American Dollar is the main currency everyone is interested in. We use Booking.com transfers to/from the hotel which worked very well and was at a great price.

Unfortunately, the toilet is very small with a glass door and is again unsuitable for families/children. But there are many clean public toilets around the resorts.

The amenities, view, entertainment, and people were amazing! There was always something to do and moments to relax! I was truly amazed at all we got for the price! Just an overall good time!

Property was amazing, but I caution people to keep receipts so upon checkout you have proof of payment. Me and another individual had to wait 30 minutes to checkout because they act as though they couldn’t find reservations or proof of payment upon checkin. I also had to ask for my checkout receipt just in case the charge isn’t accurate after I’m gone. Thankfully I had my receipt and screenshot of the exact amount paid. I made sure to go back to the desk and show the manager my check in receipt. It just bothered me that they don’t take accountability as a company when something goes wrong, but they blame whomever checked you in. So be careful when paying! It’s a beautiful property but they will try you.

Service is good. Resort is beautiful and clean (outside, garden etc). Rooms cleaning - less . Pool is large and nice. Entertainment is good.

Hotel mostly should have comfortable beds and pillows and have clean rooms. This one doesn't meet these requirements. Beds are old mattress sinking, slanted and too soft. Very bad nights sleep. Smell of smoke every night, not sure what it was maybe from the area and hotel doesn't have control over it but still it ruins the experience.

Staff was very friendly. Edwin went above and beyond to make sure we were comfortable.

The beach was horrible and I was not able to go into the water. The enter beach was covered in seaweed. I also did not enjoy the Taino restaurant, the service was horrible and for being a Dominican restaurant in the Dominican Republic, I expected the food to be at least decent. It was horrible.

The beach was very clean, the food was really tasty, the staff was very nice. The complex is large and very clean and well maintained from the outside. There is always something to do there, whether the weather is sunny or raining.

The loud music (until about 11:30 p.m.) disturbed us in room 2104 (family side) every evening (except on rainy days). According to me these events should be organized on the adult side and not on the family side. The room door was broken and not insulated at all and we all heard loud conversations from guests in the hallway at night. Both sinks were broken and leaked water on the floor. Toilet too small for tall people.

Beautiful resort and beach, lovely pool, lots of animation (aerial yoga, zumba, volleyball, ping pong, dancing, etc.) and nice choices for restaurants. The staff are friendly. We really enjoyed our stay.

We got to talking with some of the locals who work at the resort and they told us about the working conditions. We were surprised to learn that the staff works 12-hour shifts. Some of them work 7 or 8 days in a row without seeing their families. A couple of them seemed really tired. I don’t know about labor laws in the Dominican Republic, but it seems exploitative. I hope that the resort would treat their employees well, give them sufficient breaks during their shift, and pay them a decent wage relative to the cost of living in the DR.

very good eating choices. beach was nice. offered good entertainment. room always clean. refrigerator filled with water and softdrink every day. play golf at punta Blanca for a good value, twice a week with a voucher.

if you want more quiet at night, than don’t go when there’s spring break in the USA. it can be loud till 3 am

Hotel room was clean and spacious, big comfortable bed, there was 1 EU plug socket in the room, wifi available in all resort, pools clean but shallow, beach is well maintained. Food was average, though stakes restaurant was really good. Towels in rooms changed 2 times a day. Good cocktails, nice live music every evening. Big shopping center, punta blanca mall, right next the main gate of hotel.

There were too little beach beds at the beach. If you come there around noon, all of them will be already taken. Most of the staff barely speaks english, only knows few words, can't ask them anything. Room service super slow. Terrible coffee in restaurants, club lounge had coffee machine but during our 2 weeks stay most of the time it was broken. Seafood in seafood restaurant always overcooked.

Location,staff,food, daily activities like zumba,aerobics,dance lessons at the main pool and beach,night shows. bartenders at the main Lobby and Beach cabana were Awesome and friendly.Hotel facility Bathrooms were always spotless

Ac never really got cold at room 2252 but the view of the Ocean compensated ,toilet enclosure in bedroom was small ,safe did not work ,sheets in bed and one pillow were staind upon arrival but were changed once I asked , I booked a room with 2 double beds but this room only had 1 california king size bed ,so I requested and extra bed and My wife and 2 kids slept in the big bed and I took the cot so it worked out. And mostly small stuff not worth mentioning