Love the resort, the staff is amazing -

The food was not so great this time. Really bland and tasteless, often cold. My bigger issue was getting roped into a "90 minute presentation" over breakfast the first morning. It was very misleading that it was only for 90 minutes and occurred simultaneously during breakfast. IT DID NOT. It lasted 4 hours and they threw 8 different people at us trying to get us to buy into a membership. We were very clear we were not interested in a timeshare type deal and they kept at us. This was a reward trip for me to celebrate finishing 6 weeks of chemo and radiation treatments for cancer and I got ill during the "presentation" and they still did not let us leave.

Friendliness of staff. My concierge, Jourdain was awesome. Entertainment was very good and they offered a good variety. There was a good variety of things to do, whether it was relaxing or being active. The entertainment team was also very good.

I don't eat pork or beef so my meat options were limited. There were no turkey products.

Buffett was good. Had a variety of foods. Some of the resturants presentation was great, but the food was not appetizing.

not sure

almost everything.

we have dietary needs and the wait staff was CLUELESS on how to support us. extremely frustrating to say the least. we eat plant based only and it was nearly impossible to communicate this. in addition they have vegetarian menus but the wait staff is CLUELESS about their own menu and the chef did not prepare the food at all the way the menu described. for such a great resort otherwise this was HUGELY disappointing.

Our concierge, Carlos, did everything to make our stay fabulous. From arrival to departure, he made our stay worry-free. He booked dinner reservations every evening and would find us on the property throughout the day, just to make sure everything was alright. We loved this beautiful location and hope to return again.

It would be hard to find anything negative. We stayed on property and went to the pools all day, everyday. Dinner and shows were excellent and different each evening.

Staff was wonderful - as crazy as it sounds loved going to coco coffee shop every night after dinner for a cup of coffee, enjoyed the gang there, and of course the coffee, really miss it.

No fault of yours but the airport what a mess and so unorganized surprised I didn’t end up in Russia. Food was OK not great but again OK\|

The staff was very accommodating and friendly! La Diva and Jorge were our favorites with their wonderful personalities. Our concierge, Sergio did all he could to make sure that we were comfortable, based on our needs. I observed the cleanliness protocols throughout the resort and I was very impressed. I felt comfortable knowing that I was able to move about while not worrying about germs too much. The resort is aesthetically mind-blowing! The crew is always at work cleaning so that the resort stays immaculate. We really loved the turn-down service each night! We don't recall ever having this without requesting it.

Getting the shower water to the right temperature was a chore each day. What worked one day, didn't the next. Also, the main shower wand doesn't work for short people-even when it was positioned as low as it would go. The poolside entertainment was a bit lackluster. There were games, but most of them were sports related. Maybe including some trivia activities would be great!

The staff at Cap Cana made sure that we didn't have to worry about a thing on our honeymoon! Everyone was so kind and friendly. The resort itself was as advertised, beautiful.

We knew what we paid for and were happy with our choices, like our room. When we were checking in the person was offering us upgrades for extra money, like the preferred side or other rooms. I know it's part of the business but when arriving on your honeymoon I would prefer just to check in and enjoy our stay. It wasn't too bad. This was honestly the only thing that we "didn't like"

Amazing hotel. Service was excellent. 6 restaurants for dinner to choose from. The food was amazing. Every day there was a full schedule of activities you could get involved in. Swim out pool (hotel room option) was great.

Too many weddings. Must've been a wedding almost every day at the hotel. Ice machines on every hotel corridor which are extremely loud. Some nights you had very loud drunk guests late at night. Doesn't appear to be any staff to take care of this. Excursions are taken care of by a company called amstar and the information is lacking. Spent over an hour on a coach collecting other guests from other hotels before setting off on an hour trip to catalina Island for diving. If I had known I would've booked privately with another company. Despite it being an all inclusive there is a heavy tipping culture here (and in the DR generally).

I had a great time at this resort. It was clean and relaxing. I liked the fun surprises they would bring by the pool. We rented a Bali Bed one day and that was so relaxing. Loved my outside tub. Loved the option to mirror my phone to tv. Enjoyed the Italian restaurant. The bread was so fresh. Lasagna was great too! Green juice at breakfast is delicious.

The food could be better. For example, the Pattie’s taste like mass produced cheap pastries. For around 1k a night I feel that real pastries should be served like flaky croissant made with real butter. The crepe station only had very sweet offerings and no fresh strawberries. Just this thick fruit pie like filling. I would prefer less food at the buffet but better quality (fresh herbs, etc). Staff overcooked the duck breast into charred hard discs at the French restaurant.