Food was awesome good choice of restaurants, especially the sushi and steak restaurants.Never any trouble getting sunbeds. Loved the way you could pre book your restaurants via QR code and getting menus the same way. Rooms were very spacious and great view via balcony.

Didn't like being harassed from the big time share sell. He would wait outside the breakfast entrance every morning, we told him we weren't interested but kept trying. Luckily we avoided him the last 5 days, otherwise I would have been rude. Need numbers on the tables, to avoid confusion and some staff could cheer up a bit.

Everything was VERY clean. I liked that everything was in easy walking distance. The beach was pretty. I loved our swim out room and our room was beautiful and a great size. We loved the buffet and the coffee shop. We also had a couples massage, the spa was clean and beautiful There was a mix up with appointment due to a language barrier as we do not speak Spanish which made our experience start a bit tense but once we got things figured out the actual treatment itself and the people were great. The property is beau beautiful in the day and at night.

We did not like the sales pressure. The people were nice but it was clear they were told to push. Also the sales people on the beach were too much. The restaurants were not great or special. The food in the buffet area was better at times. I would have liked to have a drink staff taking orders around the pool and especially on the beach.

Overall I loved the rooms. Very up to date and spacious! The 3 pools are all good fun. Much to do for the kids also was a plus!! room service was amazing as well as majority of the staff .. not too sure about the front desk but every one else was super accommodating!

For the value of money I don’t think the front desk is up to par, not sure if it has to do with a language barrier They didn’t really try to accommodate to our needs. When you asked them questions it’s always 2 or 3 different people talking to you and they all have separate answers/information.

location, food and friendly staffs.

housekeeping didn't do their job. took old towels but did not replace with new one (2 days in a row) have to call to get new towels. Coffee machine does not work. call to replace but never replace it.

The resort and the beach are beautiful. The variety of food is amaizing, and some staff members are very gentle. Wilson (waiter) and Edward (concierge) were amaizing. You are lucky to have them!

The restaurants (Italian and Japonese) expended more than 1 hour to prepare the food, and we got "cold" food, which was disappointing. Also, the persistence of some staff members in selling products (memberships, trips, etc.) is annoying. As a visitor my family and I planned enjoy the resort and not expend time with sellers. Finally, PLEASE review your local market associates. My family and I were in local market recommended by your staff (the resort scheduled the ride) and we were intimidated once we were in the place, the prices there were very expensive and the people got really mad when we refuse to buy from them. It was a terrible and scary experience. I do not recommend offer it to your visitors.

The staff, the food

I like the way the staff is , they are very friendly, and there’s drink and food every where, I like the spectacle room …ect

Room veiw was fantastic. Beds were comfortable.

Maid didn't clean on time. and Mini refrigerator was not refilled for two days Calling from desk was not helpful. Restaurant reservations was very difficult.

the room omg thanks to Ruth Esther Polanco for the amazing room, everything new and super clean, amazing place to travel with kids, we loved the pools and the staff super nice.

the food was okay but not amazing, and the drinks are not super good quality.

Choice and quality of food Cleanliness The hotel is new and beautiful Plants are everywhere in the hotel

Swimming is not possible on the beach due to seaweed The staff in the restaurants do not speak English Wi-fi was weak in some parts of the hotel, for example on my terrace The staff is not educated and often does not know how to treat guests, which should not be the case in a 5-star hotel

Ashley at the front desk is a gem! Francisco by the buffet service with a smile and a personality that’s unmatched and Doris and Franklin by entertainment makes you want to be on time for activities! The hotel is beautiful and food abundantly, having my own swimming pool was a plus

Food could use a bit more flavor, the Italian restaurant is a definite NO! A little more English speaking staff would have been a bit much help!