The Ocean Club, a Luxury Collection Resort, Costa Norte

The staff is incredible! They are from all over the globe and have an authentic desire to deliver service to their guests. The beach is wonderful and private. The decor is lovely, airey, and clean. The food at Baia Lounge (not sure of spelling) was wonderful and the experience was magical. The food & beverage throughout is great.

The cleaning staff (of the rooms) could do better. My room only received turn down service 1 night, the other nights we didn't receive it. Our 1st day they didn't clean our room, although I don't know if it was a miscommunication. We also noticed a wine glass was left in the hallway all day. For the price of the rooms, you should not face the back towards the Moxi construction. Those rooms should be greatly discounted. For the cost, you should offer a few free snacks throughout the day (W Hotel does this), i.e. popsicles, smoothies, coconuts, authentic DR snacks.

Wonderful stay! We are very happy about our experience - the qualified and friendly staff, beautiful surroundings, amazing breakfast. Everything was according to our expectations and better! Special thanks to Marta for caring and recommendations. It's very convenient that the hotel has its own Whatsapp group where you can get support 24/7. There was nothing additional for us to ask, everything was provided. If we are in Dominican again, we'll definitely stay here another time!

The staff was EXTREMELY accommodating thank you Hamn, Brian, Marlon, Henry and everyone else whose names we forgot to include you truly made our stay one to remember and appreciate.

The staff, well kept grounds and beach, delicious food at the hotel’s restaurant everything about the property I was very impressed

beautiful pool not too crowded great restaurant

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I was there for the jaccuzzi and I enjoyed it soo much! The cleaness!! I’ll be back once I’ll get the occasion!😁

Nothing! Absolutely nothing!

Amazing pools , perfect beach , good restaurant -good food , activities for kids , good spot for snorkeling and awesome sunset

The amazing staff, clean beach, the clean room.

The location of my room.

Everything was amazing.

The staff was friendly over all. But someone stole my national geographic magazine.

The concierge never explained the policy of not having guests in your hotel room. The elevator was broken. It would take you downstairs but wouldn't take you upstairs. My comforter and sheets were dirty. The shower flooded my room floor and was never tended to. The air conditioning leaked from the ceiling. The refrigerator was not cool and an alarm on that went off at 6am. They didn't want to change my room until I threatened to sue if I fell on a damp floor. They changed the room but I got locked out on the balcony for 2 hours because they don't have a security feature on the balcony glass door. It's a nice hotel ground wise but overall I had too many bad experiences in just 4 days.