The property is well curated and small so it really feels like a boutique hotel. It has a pool and a terrace even though it was always too cold to use them while we stayed. Breakfast was nice and the staff was nice.

They could give you more tips on what to see, where to shop and eat. Some of the streets surrounding the hotel at night get dark and empty and it can feel very dangerous to walk around.

There are no words to describe the wonderful staff, the beautiful hotel surroundings, or the lovely accommodations that are all part of the Illa Experience. To a person, all the staff made sure to make our stay a memorable one. We sampled great wines with the help of sommmalier, Francisco. We attended special events in the lobby each night presented by the staff. We had one of the most amazing and memorable dinners with chef, Juan Carlos at the helm. One of us was ill and the staff did everything they could to help us including making special chicken soup and checking on us regularly. We had a very early flight to the Galapagos and came downstairs to find coffee, tea, and a sack lunch waiting for us. We hope this review encourages others to stay at the Illa Experience. They will not be disappointed. We think of and miss the staff to this day.

NOTHING! We were literally treated like royalty, Everything was above and beyond expectations. We would stay at this hotel and eat more dinners in their restaurant if we could. Loved the atmosphere and the fresh flowers placed everywhere.

We stayed at Illa Experience for our last night in Ecuador and Galapagos. It’s an exceptionally designed small hotel with stunning rooms, interior furnishing and views. We loved our suit and double-shower! We dined at the restaurant which provided exceptional dining experience. Breakfast was also wonderful. Staff and services were exceptional!

We liked everything

This hotel is a true gem. Beautifully renovated. Stylishly decorated. Impeccably clean. Everything we could ask for and more. But what makes this place a redo is the staff. Exceptional! The wonderful type of people you’d like to be friends with. They went out of their way to make our stay memorable and that’s what our stay here will always be…..unforgettable!

Nothing!

We were getting away from the hustle and bustle and were headed to Galapagos. Quito was recommended and we chose the hotel due to the location in the historical part of the city. We thought it would be nice to be close to the cities most important plazas, churches and museums... little did we know that the hotel would be one of the cities main attractions! We loved the homely service, the possibility to meet artisans and local people from the San Marcos neighborhood.

Quito deserves more time, we would have loved to know more about the destination and spend at least 3 nights. The city has so many hidden corners and gems, it is a getaway on its own.

The property has luxurious ambiance and old charm. The staff are always helping and really go above and beyond the call of duty. The heated floors in the hotel rooms are so unique. The staff provided us with a complimentary tea and wine and cookie platter due to the issues we had with the wifi.

We had issues with the wifi and as an international traveler it’s very important to have a stable connection. However, the hotel staff were there and did everything in their power to make the wifi work for us. The issue was solved within 30 minutes.

Impeccable service. At all hours the staff anticipated and deliver service far beyond the level of Four Seasons Hotels. We returned multiple times because we simply love the hospitality. The property is beautifully appointed. Uniquely boutique. The radiant heat flooring and mirrors demonstrates the meticulous level of detail. Daily evening activities drawing from local talents from artisanal ice cream making to painting were lovely as well.

The staff made us feel like family, they were ahead of our needs, they made sure to memorize our meal preferences, our preferences in culture and places to visit. When they helped us book a restaurant they were ahead and already transmitted our alergies and dietary restrictions. They also helped us book a city tour and mentioned to our guide my wifes passion for wood carving and the guide had already prepared a meeting at a local carving workshop. Our room was always spotless, the evening turnover was a joy with small details, local chocolate, but most important with personal touch. The heated compress with relaxing herbs placed on our pillow, the bathtub ready with relaxing salts, the hot canelazo (typical drink) ready when we walked in the door, they had called our tour guide to find out exactly what time we were returning after our city walk. Mishel, the lady at the front desk is a gem, she is perhaps one of the friendliest hotel staff we ever met. She was attentive and considerate, always asking us if we were doing well and if we felt welcome. She organized a unique experience for us, we met a straw hat weaver that lives in the neighborhood, Mrs. Olga, she taught us the technique to weave a hat, we did get anywhere lol such an amazing art. We ended up buying a hat each, what a lovely memory.

We wish we knew how amazing the experience would be to stay in Quito, specially in San Marcos and all the things it is possible to see and do and we would have planned to stay longer

the hotel was beautiful and very comfortable. The staff are exceptionally nice…

unfortunately, the hotel was not in a very safe neighbourhood.

This is truly a unique property and a fantastic choice instead of the generic standard hotel chains. It feels like you're staying a beautiful mansion with your own private staff taking care of you. I had a suite with a view of the city and Virgin statue which was spectacular - extremely comfortable and beautifully decorated. Xavier, the manager, was wonderful and went out of his way to ensure every need was met. The breakfast they delivered to my room every morning was delicious and they accommodated all of my preferences. We also had a terrific dinner at the restaurant and highly recommend it - the chef is extremely talented and creative and it felt like we had our own personal chef! The hotel does a great job integrating with the local community and we had a great lecture with a local artisan that refurbishes antique gramophones! It was so interesting and unique and I loved that the hotel supports the artists in the local area. They also did a wonderful demonstration showing how they make local drinks which were delicious. Staying at the Illa Experience hotel is a MUST if you're in Quito - they truly go above and beyond to make every guest feel special and cared for and the property is beautiful and perfectly located. HIGHLY RECOMMEND