The location cannot be more perfect. With sea view, near almost everyone the city, and the comfort of the place and room, it has very good value and great stay. Excellent Customer service. Mr. Mohamed Fawzy and Ms. Aya were great and always welcomeing and caring Door bill, Abo Yousef was always available to make sure I get my Uber ride and taking all measures to insure my safety. Room service was great. All the girls were going above and beyond to make sure room is clean daily with provide new linens. Everything in the room was spotless. Even at night they check to make sure I have all my supplies of tea and coffee. Restaurant and the roof open buffet were spectacular. I was overwhelmed with the amount and variety of food available to satisfy every taste. The fresh-made traditional Egyptian food on breakfast was a big hit. I couldn’t keep up with all the varieties and the excellent quality. Chef Mohamed Qassem gave me a tour of the place with a bit of history of each cuisine, and his training in France to do all of this amazing food. On another day Chef Ragab made me a full plate of goodies to try. The freshly packed pastries were so yummy. The daily freshly baked Egyptian bread from Om Mohamed with her beautiful welcoming smile each morning made my days. Chef Sunqur made the great Falafel ever. I had groups of visitors and we enjoyed the special dinners at the roof. We tried Indian food, Sushi, and fish. Everything was wonderful All staff specially Sara, Mohamed Fuad, Omar, and Hussein helped me great deal, especially when I was looking for some medicines and they made all efforts to bring them. They took care of visitors who needed wheelchair and assistance all the time. Sorry if I missed anyone. I had a great stay at Romance Alexandria

Cleanliness, staff and location

- Aluminum windows quality and sealing…. However it did improve from the past. - The food on the roof top and set up was not that good. Service was so so slow too

The location of the hotel is very good. The staff are very polite and welcoming. The bed is comfortable

The bathroom in the room is a bit small. The bathroom in the lobby should be cleaned and serviced more frequently. Wifi in lobby and room is not the best. It works but is weak. The quantity and variety of food in the breakfast buffet is huge but the quality is not very good as many items in it are not fresh and are leftovers from previous days. Coffee and juice quality served with breakfast is very low. Improving wifi and breakfast quality can increase hotel rating reviews to 8.8 to 9/10.

The very friendly staff, the excellent design of the hotel and location and the outstanding breakfast in open air at the roof.

Absence of a swimming pool and a private beach

Friendly staff,familiar place to stay in,good location,wonderful view

Very Very central location. A very big key hook for this hotel. Breakfast was better before, but it was fine in my recent stay. Staff are very pleasant and respectful. Rooms are small but convenient for my short stay. Clean. Nice partial sea view. Everything worked well; TV, AC, Toilet. Free small bottle of water every day + coffee and tea packets and water boiler.

Check in is relatively quick but I waited too long for the room to be ready. Coffee machine at the restaurant looked too filthy. It tasted okay, but I was afraid to have a refill or have any the next day. The floral sofa in my room looked so dated and wasn't clean enough, specially the arm rests. Overall, there're no huge negatives, just a few improvement areas to look after.

The hotel was great, the room view was adorable but the room window need to be cleaned. The bedroom was little bit Cousy but still need renovation especially the bathroom. The bed mattress was comfortable . The breakfast was excellent and the quality of food was really great. Thanks to Mrs.Samira and Mr. Ahmed Nagui for the quick check in and for handling all our requests quickly and efficiently. The hotel is next to glim bay & tivoli doom 10 mins walk . There is a shuttle bus from now and then that can pick you up from the hotel to city center ( Free of charge) Also the hotel offers Beach access through Golden Joel hotel beach area.

The breakfast restaurant was on the roof of the hotel were in the morning the weather was sunny and windy , with stairs upwards and down words so u feel that you are doing effort to bring one item from the boufe . The plates were too small can’t carry several food items. The discotheque sound system system was too loud we couldn’t sleep well from the loud voice of the DJ.

Apart from the very weak WiFi wich sucks, everything was perfect. I was there for work and needed a stable WiFi to work in my room but the connection was so poor that I could barely do anything. Otherwise it's a nice hotel. Breakfast was very good, a lot of things to choose from plus a fresh omelette.

The Wifi connection is the rooms

This hotel is modern, clean, easy to find, wifi worked well, and has great views over the Mediterranean. All of the staff are friendly and helpful. They provide an extensive range of food for the smorgasbord breakfast, and delicious dinners in the Indian Restaurant on L2. We were welcomed with a plate of fresh fruit in our bedroom suite. They also have a free shuttle bus service to selected destinations.

In our bedroom suite, the windows and a/c filters needed cleaning. Better soundproofing between connected bedroom suites is required.

⭐⭐⭐⭐⭐ I recently had the pleasure of staying at Romance Hotel in Alexandria, and I must say it was an exceptional experience. The rooftop is an absolute gem, offering a breathtaking view of the city. The staff was incredibly friendly and attentive, making my stay even more enjoyable. It was heartwarming to see everyone there, creating a warm and welcoming atmosphere. I can’t recommend this hotel enough for those looking for a delightful stay in Alexandria. Five stars all the way!

Everything.