Grateful for Eric at front desk. He was the hardest working front desk staff. We appreciate his professionalism, courtesy, and attention to detail. We had a problem with finding bugs in our bed one night. He offered advice to wash all of our clothes before we move to the next room. We received an upgraded room - corner double queen. What a great room! So glad it had a bidet, too! Just like home! We felt at home at Embassy Suites Waikiki! All the staff were great - Jay at breakfast always greeted us and exchanged pleasantries. The chefs at the omelet station were greaT and the bartender at cocktail hour! All terrific! Also liked the location! Very convenient!

Noticed in both rooms we stayed in - the dusting could be improved. Dust on the lamps were noticeable. We have allergies to dust and just wiped it off. And the bugs! We l ost a day of our vacation just doing laundry and cleaning everything out to make sure that there were no hitchihikers! It was thankfully, not bed bugs. But might have been beach bugs.

The rooms were great with a little extra space to relax in, location convenient to the main street. Included breakfast and afternoon managers reception were an added extra which we appreciated. The pool area was large and easy to get a spot, all staff we interacted with were friendly and helpful.

The wait for the elevators at times was at times difficult - had to squeeze in and seperate our family on multiple occasions. The hotel is a bit of a walk to the main part of Waikiki beach and the beach path was closed, so had to walk down main street to access the beach.

The room was large enough for 5 of us, beds were comfortable, and pool area well kept and large enough for number of guests using it. The staff were very friendly and helpful. Breakfast was not as varied as higher end hotels we have stayed at however it was free. The omelettes were nice. Could do with more fresh cut fruit options The free afternoon drinks were a nice inclusion. I would stay here again for the great location and space for the price, was a good value option for us.

Food offerings were not as varied as other hotels we have stayed at. Some renovations were happening but this was not disclosed prior - it wasn’t too bad but there was some overhead drilling sounds in the mid mornings above our room.

We LOVED our stay here. The cleanness and hospitality was amazing! Definitely staying again and referring family and friends. The included breakfast was perfect and good quality food. We tipped the waiters every day because they worked so fast to get a space cleaned and ready for the next guest.

The pool is very small and taken over by kids. Spent maybe all of 10 minutes at the pool and didn’t even get in it. We loved the happy hour and drink tickets but it would have been better if we could spend time at the pool. It was ok with us cause we were in Hawaii and love the beach more. But if we were not close to the beach we would have been extremely disappointed. There should be a time designated for adults. Maybe 8-10.

Location and general ease of getting around. We were there early - room wasn’t ready - and then our room was late, when we went back a third time there was still an issue but there was a man of Asian descent at check in who was very good and solution oriented and sorted it out immediately as opposed to the First Lady who just kept saying no even after 3pm - he had exceptional customer service and should be training the other staff

The First Lady at check in

Great location in downtown Honolulu, close to Waikiki Beach. Brilliant access to local shops and restaurants, all a very small walk away. Room was a very good size, and it was good value for money right in the heart of Honolulu.

The hotel did look a little dated, but it was ok for the price. Breakfast, although plentiful, wasn't that fantastic for those watching what they are eating. Was also crowded as the hotel was full.

The location was excellent with shops and the beach within walking distance. The staff were very friendly and super helpful. We arrived early in the morning and were able to check in straight away and make it to breakfast as well. The access to filtered water and ice on each floor was much appreciated.

Whilst having breakfast included is a great plus and the omelets were great, I would have preferred some healthier options. As a coeliac I was limited to the omelets and fresh fruit.

The breakfast was amazing, the staff during breakfast was very helpful in getting us seats for 6 people and they greeted us each morning with a smile, so many items to choose from, our kids definitely enjoyed it, especially the pool. Front desk was able to upgrade our family from a 1 bedroom suite to a 2 bedroom suite, Housekeeping was so nice, even when we didn't need our room cleaned they left a note and would call us to make sure everything was alright, happy hour was fun for me and my husband while the kids swam we had a few cocktails, all of the valets were quick, friendly and very patient with our family, especially with the 4 boys, we got to go walking and let the kids explore the stores and restaurants, we were very happy with everything.

Everything was great, nothing negative to say😊

Great spot in the fancy part of Waikiki, close to everything. Buffet Breakfast and evening (alcoholic) drinks and snacks. We like that the bedroom is separate to living space, particularly having a young child that goes to bed earlier. This is view from partial ocean view room.

We stayed pre-covid, the queues for breakfast and evening drinks seemed longer than we remembered. There’s a kitchenette, but no plates or cutlery provided.

Loved the breakfast buffet and treatment by all staff at the resort. Valet service was convenient; didn't have to worry about finding parking. Convenient location close to eating places and shopping

Laundry facilities could be better: in the Hula Tower, the detergent dispenser was empty but took one of the customer's money. 3 of the 6 dryers were not working.