From the minute we arrived at the hotel, to the minute we left, we found every single member of staff to be really friendly and helpful, making us feel very welcome. Our room was lovely, with a view over the golf course. It was spotlessly clean and the bed was really comfortable. Dinner in the restaurant was superb, as were the breakfasts. On the second night, we decided to dine in the bar and, again, the food was excellent. We had massages in the hotel's spa and they were fabulous - Georgia was so lovely and friendly and gave an amazing massage, as did her colleague (Becky?). We swam in the hotel's 20m pool, which was lovely. A good temperature and very clean. Changing areas were clean and lockers a good size too. The grounds were well kept and the car park good. A series of brief power cuts (probably due to a bad storm which crossed the country) were handled by staff in an efficient and light-hearted manner. Despite the phones being down, they kept us well informed with printed information and a member of staff came to the room to advise us what was happening. A potentially bad situation handled extremely well. Would definitely return and have already recommended it to friends.

Reception and the corridor from there to the bedrooms was unbelievably cold. We gather there was an issue with the part of the heating system which covered that however.

We loved the golf course and the spa. The room was spacious and it was ideal having a shower and bath as we travelled with a toddler. The mini fridge was very helpful. The view of the golf course from our room was nice as well.

The floor in the bathroom was chipped and quite sharp, we had to cover it with a towel. It was also quite slippery especially for the baby. The tv remote didn’t work and we asked twice but no one sorted it, it wasn’t the end of the world but would have be nice to change the channel and turn the tv over.

Booked 2 nights one room with a large bed for 2 adults one toddler as there was no family rooms available to book, but on arrival we were given a room with the massive bed and single mattress on the floor for our toddler which was perfect ! Our view was lovely of the golf range, there was a lift up to our floor, we stayed 2 nights and used the pool two days they have hours that children can use it which is 9-11 and 2-6 I think what was fine the pool and changing rooms were nice. We enjoyed breakfast both mornings it was included in our booking they cook the full English fresh to order & had lovely pastries.

Only slight issue was there was a wedding on a thursday evening, we were one of the furthers rooms away from the bar but we still could hear the music and noise from it until between 11-12 even with the windows shut. First morning at breakfast the lady was bit blunt said she didn't have our child on our booking, never offered toast or how we wanted eggs and just got one fried and but second day the man asked how we want our eggs and offered toast and we got two poached eggs ! We would 100% stay again we did love it we would have just have liked a heads up about the wedding. Also nothing was explained on arrival if we could use the gym rooms we saw they had a spinning room on our way to to pool so maybe that could be explained.

Lovely hotel. Welcoming and extremely helpful staff in every area of the hotel. The food in the lounge bar was lovely. Breakfast was pretty standard but well executed and again, the service was great. Room was huge and really comfortable. Absolutely spotless in both the room and the bathroom.

The gym is not the best. It is sufficient for a quick work out but it is pretty much no frills. The location of the hotel (which can't be helped) is rather remote. There are no taxis save for a select few individual operators. The reception staff know of the difficulties, especially for visitors trying to get to local wedding venues and try their best to give you notice if they know the reason for your stay. Just be prepared for a little wait and plan ahead if you need to be at the venue for a certain time. That said, the taxi we got home driven by Andy - was a pleasure! He was so helpful and really nice.

Attentive and helpful staff. Lack of information in the room about basic things - the shower in particular is difficult to use and info about how to get hot water rather than cold is not readily available. I am elderly ( 83) and I did not find it easy to use an awkward step up and lack of a grab rail didn’t help I realise that folk like me are not the target clientele- but in the 3 nights I was there elderly folk were in the majority of hotel guests.

The info in the room about an all day service Place for snacks was not really true! I asked got after noon tea as advertises and was led to a small side room off the restaurant and had to keep going to find staff! Oh and the decaff coffee is fairly foul!

Lovely room and view, bed was very comfortable and liked having a bath and separate shower. Pool was great and glad children were welcomed.

Would have benefited from breakfast remaining available longer. It ended at 9:30, but even when we went down at 9 the majority of fruit and pastries had gone. Would liked breakfast to have been available later, maybe until 10:30 which would have been nice after a late night at a wedding the day before. Our room also didn’t have a fridge when friends rooms on the same floor did (not helpful when needing to chill baby bottles) so had to request ice several times

Ideal place to escape. The hotel was lovely and had plenty of places to stop relax.The grounds themselves made for a nice evening walk with caution to the golfers (although there were very few after 6pm). There was a swimming pool with sauna and steam room available as well as other Spa services. The staff were very friendly and me being alone wasn’t an issue for them, there was plenty of seating for smaller parties at dinner and I never felt in the way or that I was troubling them. -Jay and Charlie did a lovely job of service during evening dinning on both evenings.

This was our second time staying here we first stayed three years ago, we come back a second time engaged and to visit friends. The room was lovely laid out for us with swans and petals for our celebration. The hotel is always lovely and clean. we used the swimming pool for exercise which was lovely.

The only thing I would say was the walkway to the lifts didn’t smell great. The taps in the bathroom in the room could be changed or a possible re vamp? Other than that amazing stay as always

My daughter was getting married at Combermere Abbey and this was close and at a reasonable price. The room was spacious and functional. The breakfast was plentiful the staff attentive. They even supplied me with an alternative milk as I have some dairy issues. The reception staff were polite and helpful.

I'm sorry to say even though the hotel was lovely it definitely needs updating. There were nails in the walls in the dinning room with no function. Cobwebs hanging of them. The bedroom was dusty in parts the bathroom needed some working on keeping the tiles clean. Other than that it was comfortable,but I wouldn't rush to stay again.

The grounds well maintained and facilities (pool/gym) were wonderful. Bed was comfy and great sized room. Lovely girl made a good cocktails at the bar.

The bathroom had mould from the water raising and settling on the ceiling and the seals on the bath panel were warped and mouldy. The tv channels didn’t work at all for tv or radio everything was interrupted with lines on it or didn’t work at all, couldn’t even get radio or music- was a shame as it was a birthday trip. In bar area there were plug sockets missing the screws to hold them on.