The staff was very friendly and hospitable! The hotel manager, Selam, was so helpful as I was booking (and she continued to be accommodating throughout my stay). Her kindness and willingness to go the extra mile is what solidified my choice to stay at the Abyssinia Renaissance. This was my first time in Ethiopia. My plane arrived on time, but my baggage took over 2 hours to retrieve. Dawit, my shuttle driver, was the first face I saw of the hotel staff as he waiting patiently for me at the airport, and he made me feel very welcomed to the country. He gave me a wonderful first impression of the Ethiopian people-- very kind, welcoming, and hospitable people. All of the staff appear to be trained to provide exceptional service to their guests. I felt like they genuinely appreciated me choosing to stay at their wonderful hotel! I also enjoyed the included breakfast! I loved the restaurant in the early mornings: very quiet, peaceful setting for enjoying a meal and/or a coffee while reading! They had a nice buffet and made omelets to order and also at times, they made special pancakes which I absolutely loved with coffee! One of the servers in the restaurant (I didn't get her name) knew I enjoyed the pancakes and if she was working, she'd make sure she brought some to me, which made me feel very special! :-) I HIGHLY recommend this hotel.

I'd say the only issue for me (and I believe this to possibly be outside of their control) was I think due to the humidity during the 15 days that I stayed (rainy season), I did notice roaches from time to time. I've lived in high-humidity climates before and understand that this can be challenging to control in such weather conditions.

When I arrived, there was a little hiccup with the shuttle pickup, which they made it up for by upgrading my room for the whole stay. Clean air-conditioned room came in handy because this time of the year Addis is very hot. Breakfast is good, the staff is super helpful, inside parking garage with security. Location is on the side of the main road, but surprisingly, I wasn't disturbed by early traffic. I had an excellent stay.

All was well. I have been staying at this location for years, even before Covid. Now that it is over, I am staying there again. The staff try to do the best they can to accommodate every request. If you are a gym person, they also have a good facility.

I have always been very comfortable—there is nothing negative to say. It's all about perspective. I like the location.

The staff is very friendly and helpful, the free airport shuttle is nice and the location is pretty good. If you’re in Addis for a layover it’s perfect and if you’re in the city for a few days there are always tons of taxis around to get you where you need to go, as well as food, laundry and coffee shops!

The wifi was a bit unreliable in our room, but it worked perfectly in the restaurant.

Good night's sleep; the beds are very comfortable. There is a good gym if you like working out. I would stay here again if I came to Addis Ababa.

There's nothing to complain about.

The staffs are really wonderful! If you have some troubles, they will help you as soon as possible. You don't need to worry about inconvenience. I highly reccomend this hotel. They are the best staffs that I ever met.

There is nothing!

The room is so clean, spacious and comfortable. The team is helpful most of them.thanks to Mr Nati who turned my experience from bad to great.

The breakfast is terrible, choice of food is so limited and the kitchen close super early specially if you are coming for vacation

All is well. We have been staying there for the past few years. It is our choice of place to stay when we come to Addis Abba. We will continue staying there as we travel through Addis Ababa.

We liked it all. Thanks

Breakfast could be improve. The rooms are comfortable and clean. The airport shuttle on time and the staff are very friendly. A quiet place and very close to the Embassy.

Had no time to look around for things to complain. A very nice and comfortable place when coming to Addis Ababa for work.

The functional gym. Adequate Options for breakfast. The airport pickup and drop offs were well done. Timely response to querries via booking.com

The Sauna could do with a more efficient heating system.